My name is***** look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.
Please let me know when you are ready..
Hi can not find your fix for my problem as yet.
i am back
Does it shows dual boot screen when system reboots?
yes but only the windows 7 option works
That good we have found each other.
Of-course, Nice to meet to
Can you install below program on your machine
Its called Easy BCD, its used for edit/rebuild MBR
It's already installed on drive 'E'. I hope not to reinstall the program. Hope to uses the old HDD as backup if the SSD should fail.
No I have not tried a complete clean reinstall.
Are you chatting from same computer
I have Easy BCD installed on my machine.
I mean on problematic machine
Yes the same computer
This is the computer with the problem.
If you don't mind, can i have a remote look at your system
Please download and install below tool on your computer
on tool shown
No tool shown
Once installed, Open Teamviewer and share "Your ID" and "Password" on it
Note: Please make sure you won't close Teamviewer window after sharing ID and password. Teamviewer application should be working for me to connect your machine
what is the partners ID
When you want to connect a remote system use partner id..
But you are my partner now, so share "Your ID" and "Password" which can be seen on left side of EasyBcd window
waiting for id and password
Sorry I do not understand
Its on teamviewer window
Sorry, share "Your ID" and "Password" which can be seen on left side of Teamviewer window
696 420 566
Well done thanks
Please update status here
Well the J drive open windows 7 but the message from win 8 was BOOTMGR is missing press Ctrl+Alt+Del to restart.
The only other drive that would open any windows system was the SSD it too opens windows 7 but not windows 8
I believe that windows 8 is still locked for some reason or another.
It is the j drive that was used to boot the windows 7 that is being used now
Have you copied windows 7 from J drive?
Last time it was the SSD that had open windows
no it has never been on that drive other than as a backup of the C drive
Windows 8 is on the 'E' drive and I can not get it to open windows 8
Acronis has be used from the J drive to restore the windows 7 into the C drive but not for some time.
lost last message
Windows 7 has been restored from the J drive to the C drive but not for some time
Sorry it was the screen that needed to be moved down.
I still believe this is a MBR issue
Do you have any of the installation disk (windows 7 or 8)
You know more than I do best of luck.
have you tried to rebuild MBR file using installation disk
The dual boot system was good on the old systems and was working for about 18 month or so up to the clone to SSd
By the way, do you have the windows installation disk
I have both 7 and 8 but I do not want to reinstall.
no, its not for that
There is an option to rebuild MBR
I have the key number for each of them.
I now have both disks in my hand
clicked the link no response
do you want me to copy and paste it
If it's no response, copy paste on browser
ok got the site
Hi have I lost you
You have do this in offline, which means i won't be available
I want you to run below commands also while in command prompt
what is it that
1: type diskpart press enter key
2: type list volume press enter key
This lists the whole volume. Note down the drive letter as well the volume size
My intention is to check whether the volume and drive letter that shows over command prompt is same as in windows
I have one SSD 250 GB
One Sata 3TB
One Sata 4TB
please give me your id once more
OK do it now
Don't forget to run this command
what's the status
yes I have the info
H and I are DVD-ROM
Vol 0 ltr H aand I DVD ROM Size 0
Vol 2 J Backup J NTFS Partition 2047 GB Healthy
Vol 3 NO letter Data NTFS partition 100Mb Healthy
Vol 2 J Backup J NTFS Partition 2047 GB Healthy System
Sorry I will start again
Among them which partition contain windows 8 details
enters details of that
(No need to enter details of whole partition )
vol 1 H dvd
vo1 0 H DVD
vol 1 I DVD
Vol 2 J Backup J NTFS 2047GB Healthy system
Vol 3 'blank' data NTFS Partition 100MB healthy
vol 4 C 'Blank' 209GB Healthy Boot
Vol 5 D 1863GB Heathly
Vol 6 E Win 8 492GB healthy
vol; 7 G wi 8 Data 1370GB Healthy
vol 8 K Backup K 1678GB healthy
Is that any good to you I have a screen shot I can email it to you.
That's enough. Thanks
Please see this video
Can you give me a hour time..
I need to get home
I shall pass a message when i am back..
Is this ok
or should i pass this question to other colleagues so that they can have a look on your issue
I think its better to pass question to my colleagues, so that they will contact you in mean time
yes I have seen it before, that when I called for your help I got lost well before the end of that.
OK when will your colleague make contact please
They are online and are assisting other customers. Once any of them are free they will contact you. Better you may wait for 5 - 10 mins.
If nobody comes, i shall join you once i reached home
If nobody comes, i shall join you once i reach home
I am opting out
Can some help me please
Clearly thing are busy at the moment and I have to visit my Sister in Hospital which will taken a two or three hours before I am available again.
Still need some help when I get back