hello sir/madamI would like to help you, please let me know when you are ready
hi are you using the computer in question?
is your computer with you now?
we will reset internet settings to factory condition
ok, can you go to your control panel now
(if you dont know how please let me know)
do you see internet options?
can you close it,
and go to control panel
(start button > control panel)
if you want we can try remote assistance and fix the problem together quickly
when you click start, do you see all programs ?
do you see settings?
do you see internet options? icon
can you open it
do you see the ADVANCED tab at top?
when you double click what happens?
can you right click on it, do you have open or run?
I am out of ideas, let me opt out and open this question to other experts. remote assistance may be needed.if no expert opts in, we can continue.