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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 166
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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My internet explorer and google chrome has crashed, I keep

Customer Question

My internet explorer and google chrome has crashed, I keep hitting the relaunch button and then I get a message saying it is using an unsecured command, before you can hit the fix botton ,t crashes. What can I do to restore my internet
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.
***** *****nell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer: I am ready
***** *****nell :

hi are you using the computer in question?

Customer: No my ipad
***** *****nell :

is your computer with you now?

Customer: Am sitting next to computer
***** *****nell :

we will reset internet settings to factory condition

***** *****nell :

ok, can you go to your control panel now

***** *****nell :

(if you dont know how please let me know)

Customer: Google earth or internet explorer
***** *****nell :

internet explorer

Customer: Am there
***** *****nell :

do you see internet options?

***** *****nell :

(icon)

Customer: No I am in properties ie general shortcut and comparability am I in the right place
***** *****nell :

can you close it,

***** *****nell :

and go to control panel

***** *****nell :

(start button > control panel)

***** *****nell :

if you want we can try remote assistance and fix the problem together quickly

Customer: Not good at this where is it!
***** *****nell :

when you click start, do you see all programs ?

***** *****nell :

(All Programs)

Customer: Yes
***** *****nell :

do you see settings?

***** *****nell :

"Settings"

Customer: Got it am in control panel
***** *****nell :

do you see internet options? icon

Customer: Yes
***** *****nell :

can you open it

***** *****nell :

do you see the ADVANCED tab at top?

Customer: No it won't open
***** *****nell :

when you double click what happens?

Customer: No
Customer: When I double click it turns blue and timer appears for a couple of seconds then nothing
***** *****nell :

can you right click on it, do you have open or run?

Customer: Turns blue timer appears for 2 seconds then nothingoi
***** *****nell :

I am out of ideas, let me opt out and open this question to other experts. remote assistance may be needed.
if no expert opts in, we can continue.

Customer: Hi what's happening
Customer: What's happening
Customer: How do you sort it by remote
Customer: How about remote assistance, I am leaving work in 2 hours and will not be back until Thursday morning 9.30am gmt
Customer: Can you update me on what is happening
Expert:  James K. replied 3 years ago.
Can i remote on and have a look at your problem

remote means we can do a Screen sharing session so i can see your screen and fix your issue

Its fully Secure and built into the Justanswer website , there is no Extra Charge if you wish i can send you details to connect
Customer: replied 3 years ago.
Hi James,
I am not at work today will be back in the office. Not sure how we can can do a screen sharing session as I can't get online. For some reason my internet explorer has dropped so I just need to reload it? A few months ago I downloaded a programme calked pro clean which is meant to speed up your computer, since then I have had nothing but problems!
Expert:  James K. replied 3 years ago.
Thanks

yes that will be the Issue

Firsly i would uninstall Pro clean

then see if you get online using any nrowser so we can set up a session
Customer: replied 3 years ago.
So what do I need to do bearing in mind I can't get online
Expert:  James K. replied 3 years ago.
Have you removed Pro clean ?
Customer: replied 3 years ago.
I have gone into the files and tried to remove it but it says it's still running, can't see it is so can't shut it down!
Expert:  James K. replied 3 years ago.
Ok do this and roll the machine back to a time before the program was installed
what OS is installed
Windows xp Windows vista Windows 7 ?

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