Hi, My name is Michelle and i will be assisting you
please try the below steps
turn off laptop and unplug battery and adpater
then keep the on button pressed for 10 secs
plug in battery and adapter and turn on
as soon as it powers on tap the f8 key and select safe mode option and press enter
let me know if you are able to reach the safe mode desktop or not
yes in safe mode
click start..right click computer..manage
click on device manager
let me know if you see any yellow question mark or exclamation sign there against any entry in the list
under System devices: exclamation against Consumer IR devices
any other entries as well or just this one
just checking now
just that one as far as I can see
did you run any windows update recently after which this started if you could recall
there was an update after this started, which may have been waiting. I did try to run it but unsure if it finished because it froze again.
ok no worries..lets get started fixing this
click start... control panel...windows update
on left side pane check for an option that says view installed updates
click on it
uninstall the latest microsoft security update
Once uninstalled, restart the computer. Let it run through the full shut down, DO NOT SHUT DOWN MANUALLY.
I can't see windows update on control panel
on left side pane do yous ee classic view
on left side pane do you see classic view
No can't see that - describe please
in the search box type installed updates
you should get an option to view installed updates
sorry this seems to be taking a long time - still searching
'no items to match your search'
ok no issues
please restart computer and tap the f8 key
this time select safe mode with networking
let me know once there
okay in now safe mode with networking
please open the link below
type this in the address bar
in the page that opens click on run now
let it run the fix it tool
has the tool started to run
It has and results are:
1) Consumer IR devices has a driver problem - Not Fixed and also: 2) Hardware changes might not have been detected - FIXED - also a balloon came up with: device driver software not successfully installed
by any chance are you using any device that plugged into computer and uses a remote
Only 2 things plugged in are: power supply and mouse both hard wired. The broadband is wireless. I did try a wireless mouse last year but it didn't work - it was already broken I think.
ok..please click start..right click computer...manage
right click on consumer ir device and click on disable
once done close window and check
restart computer normally and let me know if it repeats the same problem
Have done that and just tried opening 'outlook' and it appears to be frozen again
please restart and tap f8 and go to safe mode with networking
there are few more changes we can try before rechecking
ok in safe mode networking
click start..in the search box type msconfig...click on system configuration utility
once the window opens, click on Services Tab. Uncheck 2 Services boxes: a) Superfetch. b) Security Center. Click OK and Restart. Boot up again in Safe Mode with Networking. Run msconfig again. Click on the Services Tab and this time Check the Box for Security Center. Click OK and Restart in Normal Mode.
Done - things still seem to be 'stuck'
now screen gone black and message box as before has come up re: Failure security options
clicked ok and back to frozen desktop screen
when was the last time the computer worked fine
Thursday morning until about 11am. I didn't try it again until yesterday morning after Thursday night.
please go to safe mode
click start..in search box type system restore
open system restore
in the window that appears, restore computer to earlier date and time and click nextselect a date may be a week or 2 back when system was running fine and click nextfollow the onscreen steps
once restore completes, computer will restart normally
let me know the status once done
Hi again - I restored back to 31/07/14 as last point before the 14/08/14 and I am afraid it is still getting stuck, once restarted. I tried again to open outlook and it just freezes again (not responding for a few minutes now...
does it happen only when you open outlook
restart and check if you do not open outlook does it still freeze
Hello again - I'm very sorry to only just come back now, but work has been very busy today and this PC has been going very slowly, as it does, and I'm working remotely. Hence I prefer to use the laptop, which worked fine until last week. I have checked as you suggest and it still freezes whatever I do, including just at login.
Hi from what I can see: RAM: 3GB, OS: 32-bit
I am looking only at system info via control panel (in safe mode with networking) and can't see anything regarding amount usable.
Part underside of machine is warm - not hot really.