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Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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pop up says the server you are conected to is a security certicates

Resolved Question:

pop up says the server you are conected to is a security certicates that could not be verified
the certificates cn name dode not match the passed value do you want to continue using this server. end message
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know the operating system installed on your computer

Michelle :

is it xp, vista, windows 7 or 8

Customer:

vista

Michelle :

ok

Michelle :

and which browser are you using

Michelle :

internet explorer, chrome or firefox

Customer:

virgin

Michelle :

ok

Michelle :

and you get this error when trying to go on internet

Michelle :

is that correct

Customer:

internet explorer

Michelle :

ok..thanks for the information

Customer:

on anything

Michelle :

does it come up when you open internet explorer or it comes up on your computer at any time

Customer:

just when i to go into a program

Michelle :

any specific program or any program you open

Customer:

mainly internt and chrome

Michelle :

ok

Michelle :

right now are we chatting on internet or chrome

Customer:

none of this was happening till i whent over to Virgin and now there is a problem i have both email names but dont always work

Customer:

internet

Michelle :

ok.it seems that the settings for virgin need to be updated

Michelle :

please open chrome

Michelle :

and open this chat in chrome

Michelle :

let me know if you are able to do it

Customer:

open now

Michelle :

ok so we are in chrome now

Michelle :

please close internet explorer

Customer:

let me try again

Michelle :

else if you wish, let me know if it would be fine if i remote access and check the settings out for you

Customer:

i tryed

Michelle :

let me know if it would be fine if i remote access and check the settings out for you

Customer:

yes that will be ok

Michelle :

ok..please click on below link

Michelle :

in page that opens click on start full version

Michelle :

once installed let me know the id and pswd

Customer: ###-##-#### 7023
Michelle :

ok

Michelle :

i am connecting

Michelle :

I AM CONNECTED

Michelle and 2 other Computer Specialists are ready to help you