Relist: I still need help. Dear Kriptokrit, Thanks for getting back to me, and resending the email. I have tried the remaining solutions, and am sorry to say that they didn't work either. Could you please give me the next steps? Barbi XXXXx
Thank you for your reply.
Just to confirm (I noticed that you had problem to read my first answer) did you try all 3 troubleshooting steps I have provided you with?
When did you purchase your Kindle?
My Kindle appears to be charging now, so I'll get back to you with any more problems if I may.
When I took my Kindle off charge having done all the things recommended, it still had not charged. What is the next step please?