How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

On Thursday 21st August I informed you I had a problem with

Customer Question

On Thursday 21st August I informed you I had a problem with Microsoft Word. You fixed it, or so I was Informed but later on that day I received a message from BTTRAY stating they were unable to start the Bluetooth Service. I do not know why they were unable to start it but I presume this is why I cannot print off my Microsoft Word documents.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.

Michelle :

Hi my name is Michelle and i will be assisting you today.

Michelle :

click on start button select computer

JACUSTOMER-bykryce7- :

Hello Michelle

Michelle :

it will open you a box with your drive options

Michelle :

click on c: drive

Michelle :

i mean double click on c drive

Michelle :

then look for windows folder and double click on it to open

Michelle :

then look for system32 folder and open it.

Michelle :

look for fsquirt file which is your bluetooth file copy and past it on your desktop screen.

JACUSTOMER-bykryce7- :

I have had to take notes to do this, what do you mean by past it?

Michelle :

fsquirt.exe is an executable file you will have to do a right clik on it to copy and then right click on your desktop screen and select paste to paste the bluetooth icon on your desktop screen.

Michelle :

let me know if there is any confusion.

JACUSTOMER-bykryce7- :

I think it might be easier if you take over my computer to do this

Michelle :

sure i can do that

JACUSTOMER-bykryce7- :

Go ahead

Michelle :

Teamviewer: Click here



Download and install teamviewer.


let me know the 9 digit code and the 4 digit password.

JACUSTOMER-bykryce7- :

Code: 724 951 642 Password: 9871

Michelle :

close teamviewer and relaunch it again

Michelle :

let me know the new password

JACUSTOMER-bykryce7- :

How do I close it, How do I get it up again?

Michelle :

it says teamviewer is not running on partners computer

Michelle :

click on the red x on the top

JACUSTOMER-bykryce7- :

I do not understand?

JACUSTOMER-bykryce7- :

Why did I have to close this session?

Michelle :

is teamviewer open

JACUSTOMER-bykryce7- :

No

Michelle :

open desktop and you wlll see 9 digit code and 4 digit password

Michelle :

i mean you will see the teamviewer icon on your desktop screen

Michelle :

double click to open it

Michelle :

and let me know the 9 digit code and 4 digit password

Michelle :

if you are facing problem in running teamviewer i am giving you step by step instructions marking bad service is not a solution to the problem you are facing i am trying to make is simple and help you and i didnt even ask you for an additional service charge for remote assistance.

Michelle :

remote service is an additional $50 but i was trying to give the service for free.

Michelle :

let me know why you feel its a bad service as i am ready to help you.

JACUSTOMER-bykryce7- :

Because you walked out on me

JACUSTOMER-bykryce7- :

However I do have to admit that I wasn't aware of the team viewer icon on my desktop which caused me some confusion

JACUSTOMER-bykryce7- :

I have been trying to get an answer for three hours today. I cannot hold up much longer If my problem isn't answered shortly I will have to go elsewhere.

JACUSTOMER-bykryce7- :

I'm sorry but this really is bad service. I'm not prepared to hang on any longer

Michelle :

let me know when you are online i am here to help you fix the problem.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.