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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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On Thursday 21st August I informed you I had a problem with

Customer Question

On Thursday 21st August I informed you I had a problem with Microsoft Word. You fixed it, or so I was Informed but later on that day I received a message from BTTRAY stating they were unable to start the Bluetooth Service. I do not know why they were unable to start it but I presume this is why I cannot print off my Microsoft Word documents.
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hi my name is Michelle and i will be assisting you today.

Michelle :

click on start button select computer

JACUSTOMER-bykryce7- :

Hello Michelle

Michelle :

it will open you a box with your drive options

Michelle :

click on c: drive

Michelle :

i mean double click on c drive

Michelle :

then look for windows folder and double click on it to open

Michelle :

then look for system32 folder and open it.

Michelle :

look for fsquirt file which is your bluetooth file copy and past it on your desktop screen.

JACUSTOMER-bykryce7- :

I have had to take notes to do this, what do you mean by past it?

Michelle :

fsquirt.exe is an executable file you will have to do a right clik on it to copy and then right click on your desktop screen and select paste to paste the bluetooth icon on your desktop screen.

Michelle :

let me know if there is any confusion.

JACUSTOMER-bykryce7- :

I think it might be easier if you take over my computer to do this

Michelle :

sure i can do that

JACUSTOMER-bykryce7- :

Go ahead

Michelle :

Teamviewer: Click here



Download and install teamviewer.


let me know the 9 digit code and the 4 digit password.

JACUSTOMER-bykryce7- :

Code: 724 951 642 Password: 9871

Michelle :

close teamviewer and relaunch it again

Michelle :

let me know the new password

JACUSTOMER-bykryce7- :

How do I close it, How do I get it up again?

Michelle :

it says teamviewer is not running on partners computer

Michelle :

click on the red x on the top

JACUSTOMER-bykryce7- :

I do not understand?

JACUSTOMER-bykryce7- :

Why did I have to close this session?

Michelle :

is teamviewer open

JACUSTOMER-bykryce7- :

No

Michelle :

open desktop and you wlll see 9 digit code and 4 digit password

Michelle :

i mean you will see the teamviewer icon on your desktop screen

Michelle :

double click to open it

Michelle :

and let me know the 9 digit code and 4 digit password

Michelle :

if you are facing problem in running teamviewer i am giving you step by step instructions marking bad service is not a solution to the problem you are facing i am trying to make is simple and help you and i didnt even ask you for an additional service charge for remote assistance.

Michelle :

remote service is an additional $50 but i was trying to give the service for free.

Michelle :

let me know why you feel its a bad service as i am ready to help you.

JACUSTOMER-bykryce7- :

Because you walked out on me

JACUSTOMER-bykryce7- :

However I do have to admit that I wasn't aware of the team viewer icon on my desktop which caused me some confusion

JACUSTOMER-bykryce7- :

I have been trying to get an answer for three hours today. I cannot hold up much longer If my problem isn't answered shortly I will have to go elsewhere.

JACUSTOMER-bykryce7- :

I'm sorry but this really is bad service. I'm not prepared to hang on any longer

Michelle :

let me know when you are online i am here to help you fix the problem.