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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37435
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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my printer has gone offline - how do I get it back online?

Resolved Question:

my printer has gone offline - how do I get it back online?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Helen! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

What's the model of your printer?

If it's an all-in-one printer, are you able to make a copy on the printer (not print from the computer)?

Do you connect the printer to the computer with a USB printer cable? Or is the printer wireless?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Hi thank you for helping me. I have a number of confirmations I need to print urgently. In answer to your questions above:

1. Windows 8

2. HP Envy 5532

3. I can make copies

4. Wireless

Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome. Are you able to go Control Panel?

And/or can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

I don't know how to do a remote support session.

I can get to the printer though

Expert:  Viet - Computer Tech replied 2 years ago.
Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=35db4c60-b17c-47ac-acda-061983ec8fd3

; allow the Elsinore.ScreenConnect program to run when prompted.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Expert:  Viet - Computer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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