Hello Helen! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?What's the model of your printer?If it's an all-in-one printer, are you able to make a copy on the printer (not print from the computer)?Do you connect the printer to the computer with a USB printer cable? Or is the printer wireless?Please reply at the box below. Thank you,
Hi thank you for helping me. I have a number of confirmations I need to print urgently. In answer to your questions above:
1. Windows 8
2. HP Envy 5532
3. I can make copies
I don't know how to do a remote support session.
I can get to the printer though
; allow the Elsinore.ScreenConnect program to run when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you