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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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How can I retrieve e-mails from 2007 - date?

Customer Question

How can I retrieve e-mails from 2007 - date?
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hi my name is Michelle and i will be assisting you today.

Michelle :

you want to download your old emails?

Michelle :

let me know the last part of the email address.

JACUSTOMER-h2q8ewpf- :

mine is *****@******.***

Michelle :

let me know the end part from @hotmail or @mail.com

JACUSTOMER-h2q8ewpf- :

Mine is *****@******.*** *****@******.*** is the other

Michelle :

Please provide the end part not the full email address

Michelle :

the system marks it as **********@*******

JACUSTOMER-h2q8ewpf- :

@msn.com mine @msn.com

Michelle :

you want to retrieve deleted emails from msn

Michelle :

Please tell me what do you want me to help you with the msn email

Michelle :

are we still connected

JACUSTOMER-h2q8ewpf- :

I have been experiencing leaks from the flat above since moving into my flat.(2007). I am trying to find out what & when I informed the landlord each time plus what he replied

Michelle :

these mails would be there in sent email

Michelle :

if you wish i can remote access and help you with the emails

JACUSTOMER-h2q8ewpf- :

There will be lots of emails and at lest one folder named Jason West

Michelle :

ok so i can remote access and find these emails for you

Michelle :

let me know if that would be fine with you

JACUSTOMER-h2q8ewpf- :

That would be good

Michelle :

ok give me a moment here

Michelle :

please click here

Michelle :

in the page that opens click on start full version

Michelle :

once teamviewer is downloaded and installed, let me know the id and password

JACUSTOMER-h2q8ewpf- :

My hotmail address has been taken over by outlook so the emails would be in my old hotmail account

Michelle :

yes first install teamviewer from the link i gave above

Michelle :

once instaleld let me know

Michelle :

i will check

Michelle :

did you install the teamviewer software

JACUSTOMER-h2q8ewpf- :

Yes I have installed

Michelle :

open team viewer

Michelle :

let me know the id and password

JACUSTOMER-h2q8ewpf- :

how

Michelle :

click start...programs...click on team viewer

Michelle :

there you will see the id and pswd

Michelle :

give me those numbers

JACUSTOMER-h2q8ewpf- :

I can`t find it Michelle. I have Multiple Sclerosis and can be slow in responding. I will keep looking then let you know when I have found it.Thanks for your patience

JACUSTOMER-h2q8ewpf- :

I have clicked on teamviewer9_Logfile but cannot find id & password

Michelle :

click start...all programs...teamviewer

Michelle :

you will see a teamviewer window open with a 9 digit id and password

Michelle :

let me know those numbers

JACUSTOMER-h2q8ewpf- :

I don`t have team viewer in the list of program?

Michelle :

seems it did not load

Michelle :

let me give you another link

JACUSTOMER-h2q8ewpf- :

What do I have to do now

Michelle :

we will have to remote access and do this

Michelle :

is there any chance that someone could come to help you out with installing teamviewer

JACUSTOMER-h2q8ewpf- :

Ok

JACUSTOMER-h2q8ewpf- :

sorry no

Michelle :

Click here

Michelle :

did you click on it

Michelle :

you will see AA_v3 file just double click on it.

JACUSTOMER-h2q8ewpf- :

has it been downloaded now?

Michelle :

ou will see AA_v3 file just double click on it.

JACUSTOMER-h2q8ewpf- :

I did

Michelle :

it says you id let me know the numbers

Michelle :

You will see" AA_v3.exe" file just double click on it to install and then give me the id number

JACUSTOMER-h2q8ewpf- :

It says there is not enough free memory

Michelle :

I am sorry i will let the question open to other experts as we are unable to get to run the remote tool to troubleshoot further.

JACUSTOMER-h2q8ewpf- :

Is it id.370 818 142 p/word 3271

JACUSTOMER-h2q8ewpf- :

Is there anyone there?

JACUSTOMER-h2q8ewpf- :

As my problem was NOT solved I would like a refund please

Michelle :

I see no other expert has picked your question. I can still give it a try if you can reload reaviewer and let me know the id.