How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Computer Tech Your Own Question
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9798
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

I have a problem with my audio recording. how do I correct

Resolved Question:

I have a problem with my audio recording. how do I correct that? Thanks
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue. I will need a little more info on this please...
What is the operating system of the computer that is having the audio recording problem?
Are you using an external mic?
Which software program or web program are you using when having this difficulty?
Customer: replied 3 years ago.

- If I understand you correctly, the problem is with Skye.

No, I am using the internal mic.

- I did not understand what you mean by software programme. I am having the problem with Skype.

- Thanks.

Expert:  Randy Computer Tech replied 3 years ago.
Make sure your computer is using the correct microphone
  1. In the Sound screen, select the Recording tab.
  2. Click on the recording device that Skype uses. It should have a tick on it. If it doesn't, set it as your default by clicking Set Default.

    Internal Microphone with a tick on it and Set Default button selected.

  3. Click Properties.
  4. In the Properties screen, make sure that the Use this device (enable) option is selected in the Device usage drop-down list.

    Use this device (enable) option selected from the Device usage drop-down menu.

  5. Select the Levels tab.
  6. Make sure that the Microphone volume is set to maximum and is not muted.
  7. Check that the Microphone Boost set to minimum to disable it and click OK.

    Microphone volume bar and Microphone Boost bar.

  8. Make a test call in Skype to check your microphone.
  9. If you’re having problems with the microphone, click Start > All Programs > Accessories > Sound Recorder to display the Sound Recorder:

    Try to record your voice through your microphone, then play it back.

    If you can't hear what you recorded, re-display the Sound screen (see above) and play with the microphone settings until the recording test works.

    If you can hear your recording, make sure that your audio settings in Skype are correct.

Randy Computer Tech and 2 other Computer Specialists are ready to help you