I was trying to print a copy and it stopped half way through. I pulled the half printed copy through & tried to print something bu apart from noises in the printer & the little red light showing - nothing happens.
Sorry can't help you with the version of windows or mac question. I don't know.
I think my computor must be Windows because I right clicked it & it came up with a page which started with the following:
Hyper text transfer protocol
Type HTML document
Connection Not Encrypted
Sorry I can't be of any more help - but I am 86 years old & not very good with computors.
The computor has been going all the time and there is nothing wrong with it. My problem is with the printer and what I was trying to print was just a sheet of paper which I put under the lid & pressed the correct button - but nothing happens.
As I said I am not computor (or printer) literate. Aparently my problem was that I had run out of one of the five colour ink cartreges. Now replaced and printer working fine. Thanks for trying to help me.