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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I have put in my password ***** it says the user profile service

Customer Question

I have put in my password ***** it says the user profile service failed the logon, user profile cannot be loaded. I am unable to open my computer thanks
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello


My name is James


Welcome to Just Answer


HAve you tried starting the Machine in Safemode to see if you still have an issue?

Please do this


1) If the Machine is on Power it Off
2) Power the Machine on
3) As soon as it comes on Tap F8 >Keep Tapping
4) The advanced Boot Menu will come up
5) Scroll down to "safemode with networking" Press Enter

Let me know if you can get in using safemode if so we can fix it

Cheers James
Customer: replied 3 years ago.
Yes I've pressed f8 and gone into safe mode network computer has started entered password and says the same thing
Expert:  James K. replied 3 years ago.
ok thanks

Is there any other user on the machine you can log in with >

Customer: replied 3 years ago.
No it is only on one PC with my user name and password
Expert:  James K. replied 3 years ago.
Do you have any data on the machien you need
Customer: replied 3 years ago.
Yes all my work and photos and videos
Expert:  James K. replied 3 years ago.
Ok then rules out running a factory Restore

as it would wipe all data Usually with the error

the profile doesn't load and it loads a temporary profile with no or your info

but your saying it goes back to log in Screen ?

If so without a Restore disk , you have Limited options
Customer: replied 3 years ago.
It's come up system recovery options. Select a keyboard layout what shall I do?
Expert:  James K. replied 3 years ago.
You can select the options and run a System Restore NOT factory Restore

choose a date when it all worked ok and let it restore

Then you will be able to log in

Cheers James

Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K

Cheers James