Hi my name is ***** ***** and it would be my pleasure to assist you
when did this problem start hapenning
let me know when you are ready
when did this problem start happening?
did you attempt to reassign the homepage?
which browser are you using currently?
no, don't know how to do that, that's why I asked for remote access
ok hold on i will send you a link to start a remote access session
ok use this link here: http://www.justanswer.com/remotedesktop/join.aspx?Session=fe85815a-68c9-4dcd-8982-41443539704d
follow the instructions to join the remote session
let me know if you are facing any difficulties
no instructions have came up
just go to the link and then click on the green agree button
on the next page you will find a download link, once you click it, it will download the screenconnect application. once downloaded double click it and click on the run button to join the session
did you get my last message?
yes but I still don't have the download link, how do I get to next page
first click here
then click on the green button at the bottom that has "I agree"
it will take you to a new page, with a download link, click it download the screenconnect application
nothing happening when I click I agree
then you will find towards the middle of the page an orange button name "start meeting"
click it to download the joinme application, then once downloaded double click it to open the program
once opened, you will see a 9 digit number
type it for me here so i can join the remote session
says host has ended session
you must have closed the program
you need to keep it running
did you download the joinme program and double click it?
you need to do those steps in the following order
first go to www.join.me
2) click on start meeting
I will have to go will try again later, I don't know how I closed the programme, it said host stopped the session
it will start downloading the joinme application
double click it when downloaded, the program will open
keep it open and just type here the 9 digits you see on screen
when I try to get on I am getting error 404, I will try again later, always got on to this link easy, will try later
sure no problem, just post here so i can be notified. when will you be back?
there is a third tool that we can try if you want
how much time from now, since i am in a different time zone?
ok lets give it a quick try
click on the green download button
it will download an excutable file called teamviewer
you just need to double click it to open the program
once open, you will find an ID and a password, i need you to give me both so i can join the session
will leave til later
ok no problem i will wait for you
Hi back again
hi, can you hold on for 15 minutes and i will be with you, as i am already in a remote session
you can start trying to join the remote session
I am almost here
will you attempt to use teamviewer?
if yes then all what you need to do is go to www.teamviewer.com and download the software
then double click it and give me the ID and password ***** you will see on screen
let me know when you are done
are you there?