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Ehab Tutor
Ehab Tutor, Computer Support
Category: Computer
Satisfied Customers: 1344
Experience:  Bachelor of computer science, 5+ years development
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HI THERE Can I have an expert who has remote access as I am

Resolved Question:

HI THERE
Can I have an expert who has remote access as I am hopeless, instead of my yahoo home page coming up I have trovi or bing, don't know how they got there but I cant remove
Submitted: 3 years ago.
Category: Computer
Expert:  Ehab Tutor replied 3 years ago.
Ehab Tutor :

Hi my name is ***** ***** and it would be my pleasure to assist you

Ehab Tutor :

when did this problem start hapenning

Ehab Tutor :

?

Ehab Tutor :

let me know when you are ready

Customer:

ready

Ehab Tutor :

great

Ehab Tutor :

when did this problem start happening?

Customer:

today

Ehab Tutor :

did you attempt to reassign the homepage?

Ehab Tutor :

which browser are you using currently?

Customer:

no, don't know how to do that, that's why I asked for remote access

Ehab Tutor :

ok hold on i will send you a link to start a remote access session

Ehab Tutor :

ok use this link here: http://www.justanswer.com/remotedesktop/join.aspx?Session=fe85815a-68c9-4dcd-8982-41443539704d

Ehab Tutor :

follow the instructions to join the remote session

Customer:

ok

Ehab Tutor :

let me know if you are facing any difficulties

Customer:

no instructions have came up

Ehab Tutor :


just go to the link and then click on the green agree button






3:31 PM



on the next page you will find a download link, once you click it, it will download the screenconnect application. once downloaded double click it and click on the run button to join the session



Ehab Tutor :

did you get my last message?

Customer:

yes but I still don't have the download link, how do I get to next page

Ehab Tutor :

first click here

Ehab Tutor :

then click on the green button at the bottom that has "I agree"

Ehab Tutor :

it will take you to a new page, with a download link, click it download the screenconnect application

Customer:

nothing happening when I click I agree

Ehab Tutor :

then you will find towards the middle of the page an orange button name "start meeting"

Ehab Tutor :

click it to download the joinme application, then once downloaded double click it to open the program

Ehab Tutor :

once opened, you will see a 9 digit number

Ehab Tutor :

type it for me here so i can join the remote session

Customer:

says host has ended session

Ehab Tutor :

you must have closed the program

Ehab Tutor :

you need to keep it running

Ehab Tutor :

did you download the joinme program and double click it?

Ehab Tutor :

you need to do those steps in the following order

Ehab Tutor :

first go to www.join.me

Ehab Tutor :

2) click on start meeting

Customer:

I will have to go will try again later, I don't know how I closed the programme, it said host stopped the session

Ehab Tutor :

it will start downloading the joinme application

Ehab Tutor :

double click it when downloaded, the program will open

Ehab Tutor :

keep it open and just type here the 9 digits you see on screen

Customer:

when I try to get on I am getting error 404, I will try again later, always got on to this link easy, will try later

Ehab Tutor :

sure no problem, just post here so i can be notified. when will you be back?

Customer:

4pm

Ehab Tutor :

there is a third tool that we can try if you want

Ehab Tutor :

how much time from now, since i am in a different time zone?

Customer:

ok

Ehab Tutor :

ok lets give it a quick try

Ehab Tutor :

www.teamviewer.com

Ehab Tutor :

click on the green download button

Ehab Tutor :

it will download an excutable file called teamviewer

Ehab Tutor :

you just need to double click it to open the program

Ehab Tutor :

once open, you will find an ID and a password, i need you to give me both so i can join the session

Customer:

will leave til later

Ehab Tutor :

ok no problem i will wait for you

Customer:

Hi back again

Ehab Tutor :

hi, can you hold on for 15 minutes and i will be with you, as i am already in a remote session

Customer:

ok thanks

Ehab Tutor :

you can start trying to join the remote session

Ehab Tutor :

I am almost here

Customer:

ok

Ehab Tutor :

will you attempt to use teamviewer?

Ehab Tutor :

if yes then all what you need to do is go to www.teamviewer.com and download the software

Ehab Tutor :

then double click it and give me the ID and password ***** you will see on screen

Customer:

ok

Ehab Tutor :

let me know when you are done

Ehab Tutor :

are you there?

Ehab Tutor and 2 other Computer Specialists are ready to help you