Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your PC. I will try my best to help you.
Sir/Ma'am thank you joining the chat.
Just to clarify you get this blank screen after you enter the window 8 login password ***** i correct
Thank you for your reply.i believe you are currently chatting to me from another PC
Is the problematic PC near to you now?
Good.how many user accounts are shown on the windows 8 logon screen?
I have not got the computer on at present but there is only one user account
Its ok now please turn on the PC
You will have to wait a few minutes whilst I set it up.
No problem let m know once its ready
Is it still booting up?
Hi sorry for the delay. I have connected the computer up and it is now starting.I have the log on screen at present asking for my password.
OK do not enter the password.can you see the power icon on the lower right bottom of the screen
Hold down SHIFT key while clicking on Restart,available from Power icon on the lower right corner of the screen.That will restart the PC to options screen
let me know once you are in the options screen
It will look like this
OK I have the options screen
Good,Now click on Advanced option
In advanced options select system restore then it will ask to select the user account you use select it then enter the password.once you have system restore window let me know
Sorry for a bit of a delay but my old computer is slow. I now have the advanced options screen on.
No worries,In advanced options select system restore then it will ask to select the user account you use,select it then enter the password.once you have system restore window let me know
Okay I now have the system restore screen
Good,now click on next then select a restore date were the computer worked fine before then continue with the restoring process
let me know once the restoring process has stared.
I apologize for the typing error.what i meant is started not stared
Okay chose last automatic restore point on 07/08/2014. Restore started but screen popped up with message - System restore failed while scanning file system on drive C:\ Drive might be corrupt you might want to retry after running chkdsk/R on this disk. Unspecified error (0x80070571).You can try system restore again using different restore point
OK it seems like hard drive is going bad but before jumping to such conclusions let see if we can boot in safe mode.please go back to troubleshooting option window
Okay I have got troubleshoot screen back up again.
Click on advanced option then select start-up settings the click on restart
Okay am in start up settings screen now
That will boot the system to startup setting select enable safe mode which is option 4 i believe
see if the system loads to safe mode.enter your password ***** the user account and see if you can load to windows desktop screen with icons in it.let me know
Okay I am in safe mode. Have got a window that says Windows Help and Support and a System Restore window I also have the usual Icons on the left hand side
Good,now i want to try system restore again press window key + R key that will open run window in that type rstrui and press enter
see if that opens system restore window then do the same instructions as before and select a restore point where the computer worked fine and continue
Also let me know which is the anti-virus installed in the windows 8 pc
Okay System Restore is running again
Good,did it start the restoring process ?
Sorry missed the bottom of the message. I have Bullguard anti virus installed. Yes restore in progress
No worries,after the restoring process it will restart the system and boot to normal windows,login and check itLet me know
Is it still running system restore?
Just finished and is now restarting
OK let me know the status after you login in normal mode
Okay all back to normal. Many thanks for your excellent help. Regards David
You are welcome,Can you restart once more just to make sure its OK
After the restart please check some usual application you use then let me know the status.
Restarted okay and all seems to be in working order. Many thanks again.
You are welcome.Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/