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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I installed a new router, and I reconnected my printer via

Customer Question

I installed a new router, and I reconnected my printer via the wireless setting. Pinter will not print, but wireless network test results shows 'no problems found' and all diagnostic test results seem OK. What next?
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello
My name is James
Welcome to Just Answer
Can I remote onto your Machine and have a look at your problem
Remote means i can see your issue and fix this for you
Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times
If you wish i can send you the details to connect
Cheers James
Customer: replied 3 years ago.

Sorry. I left the machine and the room for a while. Back now. OK I am with you go ahead . Denis

Expert:  James K. replied 3 years ago.
Denis
I will send a link to Connect in about 30 mins
Customer: replied 3 years ago.

OK I will wait. Hello? what is happening? Is anybody there? What happens now?

Customer: replied 3 years ago.

I am still waiting for the link tom come

Denis

Customer: replied 3 years ago.

I will shut down now and look for the link to connect later.

Is anybody there?

Expert:  James K. replied 3 years ago.
Sorry i was away let me know when ready
Customer: replied 3 years ago.

Hello James

Let me know when I can link with you to work on this problem (I am away all day today ) on Friday morning.

My computer is HP Pavilion.

My printer is HP Photosmart 5515

Expert:  James K. replied 3 years ago.
Friday afternoon?
Customer: replied 3 years ago.

Hello James To add to my problems the internet went down. It is only back now but the printer is still not working. Tell me what further Information you need. If you need to link in let me know when you are available.

Denis

Customer: replied 3 years ago.

Hello James To add to my problems the internet went down. It is only back now but the printer is still not working. Tell me what further Information you need. If you need to link in let me know when you are available.

Denis

Customer: replied 3 years ago.

I need this problem resolved urgently now. If James is not available another expert is fine

Denis

Expert:  James K. replied 3 years ago.
Denis im online now if ready
Customer: replied 3 years ago.

Yes Whoever is there. The problem still remains. ie printer will not print.

Tell me what further information you need.

Denis

Customer: replied 3 years ago.

Yes Whoever is there. The problem still remains. ie printer will not print.

Tell me what further information you need.

Denis

Customer: replied 3 years ago.

Would somebody please respond. YOU ask me to rate the service but nothing has happened or no response has come through.

Am I still online to you?

Customer: replied 3 years ago.

What Information do you need?

Expert:  James K. replied 3 years ago.
i need to connect for that we need to be online at the same time
Customer: replied 3 years ago.

I stayed with computer online for a lot of Friday afternoon but no response.

Give me a time for when we can get together.

I will check again Sat morn 10.30am.

Customer: replied 3 years ago.

Hello is anybody there? I will check in at frequent intervals during the morning.

Customer: replied 3 years ago.

I see you are working on US EST while I am at UK GMT so it is now about 6.30am.there.I will check again in about two hours.

Expert:  James K. replied 3 years ago.
im on GMT UK Time

19.46 now
Customer: replied 3 years ago.

OK so give me some time to go online with you.

I cannot sit and look at the screen all day waiting for a response.

Just suggest a time.(I will not be able to check again now until about 6.30pm this evening).

Customer: replied 3 years ago.

I am online now if you are there !.30pm

Expert:  James K. replied 3 years ago.
Im on now for the next 10 hours
Customer: replied 3 years ago.

It is now 625pm if you are there

ere please responde as I need to get this problem sorteded

Customer: replied 3 years ago.

hELLO Please help me to get this problem sortied by Monday morning

Customer: replied 3 years ago.

PLEASE comminacate

Customer: replied 3 years ago.

Nobody seems to be interested in this problem Is so Difficult?

Expert:  James K. replied 3 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=1e66ba7a-3b24-4255-b908-80cd034a1c5b

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Customer: replied 3 years ago.

I followed your instructions as above yesterday and again this morning and nothing seems to be happening

Customer: replied 3 years ago.

It is now 12noon I will be back by 2pm

Expert:  James K. replied 3 years ago.
ok
Customer: replied 3 years ago.

I am back on line now. Perhaps we will try again?

Expert:  James K. replied 3 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=1e66ba7a-3b24-4255-b908-80cd034a1c5b

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Expert:  James K. replied 3 years ago.
Machien keeps locking and restarting

Please test the printer now
Customer: replied 3 years ago.

Hello James

Thank you for your help.

Printer now seems to be working OK. Well done

Expert:  James K. replied 3 years ago.
Perfect please rate my Service with the smiley Faces and Submit
James K. and 2 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

It took a long time and I had to go elsewhere to get some stuff printed in time for a meeting today, however, I am happy that it was sorted out in the end.


I hope to try you again in the future.


 


How secure is confidential information if you can get into my computer so easily?

Expert:  James K. replied 3 years ago.
I cant

your machien is secure , any future questions ask for James K

I will close this now