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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16658
Experience:  Over 10 years of professional experience.
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I have forgotten the username/password ***** my device

Resolved Question:

I have forgotten the username/password ***** my device
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.
Hello,
My name is Jason. I look forward to helping you today.
May I ask for the full brand and model name of your device?
Customer: replied 3 years ago.

iomega Home media

Customer: replied 3 years ago.

iomega home media

Expert:  Jason Jones replied 3 years ago.
The iOmega Home Meda what?
Is it the network drive, the cloud drive, etc, etc, etc?
Thank you.
Customer: replied 3 years ago.

network drive

Expert:  Jason Jones replied 3 years ago.
You can reset it, but you will lose all information on the drive.
Reset the drive to the factory defaults by holding the power button down until the drive activity light flashes red. Once the drive activity light returns to solid blue, run iOmega Discovery Tool again that came with it.
Once you run that software, you will be able to set it up again.
I look forward to your next message or your rating below.
To rate me, you can click one of the faces below and click Submit or click the Accept button.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you again,
- Jason
Customer: replied 3 years ago.

I had thought that for myself. I need to access the data on the drive

Expert:  Jason Jones replied 3 years ago.
When you rate, you are rating me. You are rating Jason.
You asked how to do something and I told you. You chose to rate me and end all communication with me.
You have chosen to rate me and pay the website.
You have chosen to pay the website and stop working with me.
When you rate me, the communication between you and I is over.
Was rating me negatively a mistake? If so, please, let me know and we can brush that off and continue.
Thank you.
Customer: replied 3 years ago.

I think it was a mistake

Expert:  Jason Jones replied 3 years ago.
The rating can be upgraded.
Expert:  Jason Jones replied 3 years ago.
How do you wish to continue?
Customer: replied 3 years ago.

can you help me bypass the password/username?

Expert:  Jason Jones replied 3 years ago.
I wish that there was a way to do that; however, there is not.
iOmega locked it down that way to protect your data from others.
If the password ***** ***** the only thing that can be done is to erase and start over.
Customer: replied 3 years ago.

Thank you for your help. It has not reached what I would have expected. I think that this is not your problem.

Expert:  Jason Jones replied 3 years ago.
I do not have control over what the iOmega engineers decided when they built this device.
If I had control, I would unlock it for you.
Jason Jones and other Computer Specialists are ready to help you