Hi , Welcome to JustAnswer Thanks & Regards Satchi..
It will be better and quick if I can access your computer remotely to fix the problem ..
To do this please do the below steps ..
Goto above link and join the session
and then after download run the file and provide me the teamviewer ID and password
Please don't forget to rate the answer by clicking on smiley icons below the chat window ..
service quick and helpful. Got things up and running