Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your PC. I will try my best to help you.
Sir/Ma'am when did this problem started and did the system do any windows update just before this issue started?
Note: - Type your message in the chat box below then press enter to send it or click on reply to send it so that I can see your reply
this problem started two days ago and yes there was a windows update and a scan via Mc Afee which put a couple of files into quarantine, Managed to get it to do a full scan, but it failed to sort anything.
OK i believe you are currently chatting to me from another PC am i correct?
Yes I have too as I cant get into the new one
OK is the task manager open now?
I can open it just a second
are you currently logged into the windows 8 pc
yes, but it has that blank screem
OK then press CTRL + ALT + DEL keys and then select start task manager
OK its on screen
click on file on the top left corner of the task manager then click on run new task
did you get new task box/window?
in that type cmd and press enter
if that doesn't work cmd.exe and press enter
now type sfc /scannow then press enter see if its running the system integrity scan
it says I must be an administrator to run this
open new task window again
then click on browse
is the browser in system32 folder
in that scroll down and look for cmd.once you find it let me know
did you find it
yes, cmd .exe
right click on it and click on run as administrator
its running the scan
once the scan is done please let me know
have I got time for some tea? looks like it
Yes you have
The scan usually take up to 10 min
what is the percentage it shows on the scan ?
OK if i give you remote access link can you open that in the problematic PC so that i can check the issues directly.I can guide you how to do that let me know
Is that now or when the scan finishes?
First lets open internet explorer,open file then start new task again
In the new task type iexplore.exe and press enter see if that opens internet explorer
ok open with blank page
Now type this web address in the address bar of internet explorer http://tinyurl.com/mxeawee and press enter see if that open remote desktop page
yes it has
Good,In that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. Then it will ask to launch application click on Run to launch application, if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know.Do not close this main justanswer chat page either.
I got disconnected from the other PC
did it finish the clean up ?
It appears to be deleting folders
OK once its done it will show you a message click on OK in it
then it will show a message to restart click on yes in it that will restart the PC
its is restarting
Looks like it might have worked! I have the start screen back
yes i am connected to the PC too
Is the system still rebooting to safe mode?
it has opened in safe mode
But i didn't get re-connected
reboot to normal mode and see if the system is OK now
not sure why, says its connected to the net, let me check
is the system functioning normal in safe mode?
seems to be
OK i am now connected
I believe the system is restarting now to normal mode
Let me know how it goes
Good to know.see if you can access internet and the applications you needed
tried a couple of apps and they seem ok
Good to know,Is there anything else you like to know ?
Should I get rid of MCAfee and get something else?
Either renew the mcafee or install a new anti-virus,if you are installing a new one first remove the mcafee then only install the new one
OK John, thanks for your help today
You are welcome.Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/
Will do John many thanks, ***** ***** whats left of a good day too!!