Hello. My name is ***** ***** I can help you solve your problem. Thank you for your question. My goal is to provide excellent customer service.
I do not have a mac, so I cannot replicate the problem, but I would recommend that you connect it to your mac with a usb cable. Have your android tablet turned on and in an active state home screen, and have your the android app open on your mac before making the connection.
I have done all that prior to asking my question.
Next, make sure that your tablet is in MTP transfer mode.
You can choose the transfer mode by swiping down from the top of your screen to reveal the notification screen.
Are you using the Android File Transfer app which you can access with this link?https://www.android.com/filetransfer/
I am using the app, but unable to enable the MTP transfer mode
Do you see an item that shows how your device is connected on your tablet's notification screen? Can you select it for other options?
it is only connected via wireless and bluetooth
You need to use a usb cable.
yes I am using that now, but still no joy.
Check you notification screen again.Do you see an item that shows how your device is connected on your tablet's notification screen? Can you select it for other options?
no, only wireless and bluetooth, no usb connection on notification screen
I apologize for not getting back to you sooner. Here is what may correct the problem. Disconnect the usb cable and close the Android File Transfer app. Then reconnect the cable and reopen the app. Then check your notification screen again. It should now list your connection as a media device. Tap the connection notification and select MTP.
I realize that it is quite late in the UK now. Please return tomorrow, and we can pick this up then. I gave you some incorrect information, and I want to make it up to you. I really want to improve my service ratting.
I have used the usb cable that came with my tablet and it is now fully functional. I have all the connection notification screens as outlined above. Problem solved.
The rating I will give will be uprated to OK, but not the best.