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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I have an epson printer which i have uninstalled and reinstalled

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I have an epson printer which i have uninstalled and reinstalled as the printer decided to show itself as offline yesterday. Now when I print the document shows in the print queue as printing and then displays an error message. can you help me please?
Hello

My name is James

Welcome to JustAnswer

what OS do you have Installed

Windows XP , Vista or 7 ?>
Customer: replied 3 years ago.

Windows 2010? I think, Hi James.

Can I Remote onto your machine and have a look at the issue
I can Send you a link to connect
Customer: replied 3 years ago.

yes please.

http://www.justanswer.com/remotedesktop/join.aspx?Session=e00f86a4-b15e-4374-98b5-8bb026b82158

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Have you restarted both of them ?
Customer: replied 3 years ago.

yes all back and say they are connected do i need a new link for you to drive?

http://www.justanswer.com/remotedesktop/join.aspx?Session=53d991d7-3461-44d3-8491-bb3cdae3dc8a

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Remote fix cheers James
James K. and 3 other Computer Specialists are ready to help you