How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Computer Question Here...
James K. is online now

I have an epson printer which i have uninstalled and reinstalled

Resolved Question:

I have an epson printer which i have uninstalled and reinstalled as the printer decided to show itself as offline yesterday. Now when I print the document shows in the print queue as printing and then displays an error message. can you help me please?
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to JustAnswer

what OS do you have Installed

Windows XP , Vista or 7 ?>
Customer: replied 2 years ago.

Windows 2010? I think, Hi James.

Expert:  James K. replied 2 years ago.
Can I Remote onto your machine and have a look at the issue
I can Send you a link to connect
Customer: replied 2 years ago.

yes please.

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=e00f86a4-b15e-4374-98b5-8bb026b82158

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Expert:  James K. replied 2 years ago.
Have you restarted both of them ?
Customer: replied 2 years ago.

yes all back and say they are connected do i need a new link for you to drive?

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=53d991d7-3461-44d3-8491-bb3cdae3dc8a

Click the Link Above

Click the Green I agree button

A file called Screenconnect.exe will download

Click Yes/Run/Ok If asked
Expert:  James K. replied 2 years ago.
Remote fix cheers James
James K. and 5 other Computer Specialists are ready to help you