Thanks for trying to help me. I think I am on Windows XP 8 [?!] and it appears that all my contacts have the same problem.
I click on my contacts and then nothing happens - my Australian contact I can hear the sound of incoming call - with the little white dots showing - but what ever I push or don't push am not able to connect.
aged Pamela !!
Pamela.Were you able to download and run the remote tool? If you need further assistance, please let me know so that I can help you further.Here is the remote link:http://www.justanswer.com/remotedesktop/join.aspx?Session=a170afc0-3db9-4ba9-a372-f322aa3522d1Click on the green Agree button and download the remote tool. Then double-click on the downloaded tool and run it to join me in the remote session.Best regards,Jess