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Hi, I am A. Stevens here to help with your question!
Could you tell me a little bit more about what you are trying to do?
I see that you are trying to print at 60% of the original size
Could you tell me what you are trying to alter and exactly how you are doing it?
Please let me know when you return, so that we can continue working on this question. I will respond as soon as possible when I see your reply.
I use Filofax (9.5 x 17 cm.) constantly. Very often I need a reduced copy of documentation for inclusion in my Pocket Folder. Oftentimes it means reducing from A4 size sheets. I would guillotine an A4 / A5 to fit, etc. or print onto actual Filofax paper.
OK and are you normally doing this fix from the printer or the software on the computer?
And I assume that this has worked in the past? Do you know anything that has changed with your computer since it has last worked correctly?
I am doing all from the printer.
I am doing all on the computer and have not succeeded in the past. Now making use of just answers to get to "grips" with it.
So you are printing directly from Filofax ?
Are you able to get to the printing preferences before you print?
I press "copy" and then select "settings". Then select "resize" - "custom". I then enter 60 percent and press done. Then note "copy settings" with resize showing 60%, but when I press button to print copy the printer closes down without printing copy.
OK so you are doing this via the copier only?
Could you tell me what kind of copier/printer you have?
HP Photosmart 5524
Can you copy the document without resizing it?
So only when you ask to resize then it has a problem?
And you said you are using some special size of paper correct?
Does the printer indicate any issue with the paper not recognizing or feeding corretly?
Yes. When I press button for copy, the printer/copier closes down.
Does your printer have some software installed on the computer that you can try to initiate the copy from?
I am not aware of any. I am, of course, no computer "buff".
Could you try copying some other documents to see if anything changes?
I will now copy two or three different documents
A4 and A5 copied at original sizes. Nothing changed.
How about a different percentage?
I have to step away for a moment, I will be signed on again in a couple or hours, would it be ok to continue working on the problem then?