I'm not sure. I am asking the question from another computer.
When I switch the affected computer on the 'starting windows appears then a few seconds later a box appears asking for a start up password
yes I see that window
It is not showing a list of recovery options all it does is show windows loading files then to start up repair which doesn't fix anything
Gordon all in one intel i5 windows 7 pro hard drive is 1tb 7200 rpm by Hitachi.
As I was waiting for an answer start up repair asked for a restore point but at the moment it is still attempting repairs
I prompted advanced system recovery went to the language box then to start up repair box it is the only one that keeps appearing under system recovery options
I prompted safe mode then the computer restarted automatically and went first to the windows error window and then start up repair. it then shows startup repair cannot repair this computer automatically and asks to send to microsoft
the discs weren't supplied with the computer everything was loaded.
on another note I viewed the repair diagnostics and it says a patch is preventing the system from starting
windows 7 pro
no ... it has stopped showing the 'windows has been reconfigured and a password ***** ***** and restarts automatically to windows error recovery and starts the startup repair. this runs for about 30 seconds then shows startup repair cannot repiar this computer automatically asking to send information about this problem to microsoft
after prompting safe mode it shows windows loading files then restarts automatically to run startup repair.
earlier i viewed the repair diagnostics and it shows a patch is preventing start up
i tried that earlier but it went straight to startup repair
shows startup repair cannot repiar this computer automatically asking to send information about this problem to microsoft
Gordon all in one ... its a generic computer made by an italian company
no ... its made by gigabyte distributzione ... but is there anyway of retrieving any info like docs from the hard drive? I know I need to be able to start windows I can check my external drives to see if I saved any data, but I think I'll need get something to boot the computer or just replace the hard drive completely
yes I am using another computer ... btw thanks for your help so far
downloaded hiren's extracted files but there is no iso file
I take it it is the file marked HBCD? ... you're speaking with a computer idiot here :)
its not working ... keeps going into windows error recovery ... want to thank you for your help anyway