How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kamil Anwar Your Own Question

Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

I am unable to access uk national lottery. Other web sites

Customer Question

I am unable to access uk national lottery. Other web sites are ok. I have tried contacting lottery help/vodaphone, my ISP and they are of no help. Can you?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Was the uk national lottery website working previously on your computer(s)?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

hat happened to the Dr?

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry, who is the Dr? Thank you
Customer: replied 2 years ago.

Yes Lottery web site was working until 28 Aug 2014. Windows seven I am happy for remote access to take place. The Dr was shown as the original respondant

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=2fa2fe3d-7ea9-4ca6-878c-b914d51f4344

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 2 years ago.

Have tried old lap top. No joy unable to connect modem.

Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry, do you mean all websites do not work on the old laptop with the Vodafone modem? Or just the website national-lottery.co.uk does not work on the old laptop?

What's the model of the Vodafone modem device? If internet/all websites do not work on the old laptop, then you need to install the Vodafone software cd disk if you have.

Please let me know. Thank you
Customer: replied 2 years ago.

Hi Viet,

Can you let me know when you are able to resume finding a solution to my lottery page access?

You can e-mail or phone/text ***********

Regards,

Guy

Expert:  Viet - Computer Tech replied 2 years ago.
Hi Guy,

Did you see my previous questions?

Do you mean all websites do not work on the old laptop with the Vodafone modem? Or just the website national-lottery.co.uk does not work on the old laptop?

What's the model of the Vodafone modem device? If internet/all websites do not work on the old laptop, then you need to install the Vodafone software cd disk if you have.

Please let me know. Thank you
Customer: replied 2 years ago.

Ok. Have caught up with questions now.

The modem would not install on the old lap top, therefore no web pages were accessed.

Model is K3805z

Expert:  Viet - Computer Tech replied 2 years ago.

From the working computer, can you download and save the Vodafone Mobile Broadband Software at the website below (but do not open nor install it):

https://www.business.vodafone.com/site/bus/public/enuk/support/10_productsupport/laptop_connectivity/40_software/software/10_latest/p_software.jsp

, then transfer the downloaded/saved file over to the old laptop via a USB drive, and install it on the old laptop?

Thank you,

Customer: replied 2 years ago.

Viet,


I'm not sure I have that ability. I am a basic user. However will give it a try later my today. Will send you an e-mail. I am not able to stay with the lap top for prolonged periods, but am obviously keen to solve the problem. Leave it with me.

Expert:  Viet - Computer Tech replied 2 years ago.
OK, thank you.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.