How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5704
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now

Attempting to set up a new Kindle paperwhite. Stymied at its

Resolved Question:

Attempting to set up a new Kindle paperwhite. Stymied at it's request for a WiFi password. My set up is a BThomehub2-JT2C which allows WiFi in house on my laptop. The Kindle set up requires a WiFi password- which I don't have. Can you help?
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

I am sorry to hear that you are facing problem with your Kindle, i will try my best to resolve the problem at the earliest.

Please let me know when you could be online

Michelle :

are you using a computer for this chat session.

Customer:

Available next few days -on and off line

Michelle :

can we get this fixed now if you are available.

Customer:

Go ahead please

Michelle :

are you using a computer to chat with me or you are on a mobile device

Customer:

omputer

Michelle :

is it a wireless computer or wired to the router?

Customer:

Wireless laptop picking up signal from home router serving XP desktop

Michelle :

one last thing to check

Michelle :

do you know the router security password ***** connect any wireless device to your router?

Michelle :

i just want to make sure you are entering the correct password ***** connect the kindle.

Customer:

No

Michelle :

If you want i can remote access and pull out the information and give it to you then you can enter the password ***** your kindle to connect to the internet

Customer:

Yes please

Michelle :

Download and install teamviewer.

Teamviewer: Click here to download

let me know the 9 digit code and the 4 digit password.

Customer:

778 523 587

Michelle :

what is the password

Customer:

and"z6sZq

Customer:

Sorry for typo= should be 2z6s2q

Michelle :

allow the connection to get connected

Michelle :

you closed the connection and it closed you will have to allow as a trusted connection to connect

Customer:

Though I had done this

Michelle :

i am retrying it again

Michelle :

allow the connection to connect

Michelle :

please dont close teamviewer or the connection will close.

Michelle :

i am connected let me take the mouse control

Michelle :

please dont use the mouse let me look for the router password ***** give it to you for you kindle.

Customer:

OK

Michelle :

i have pulled the router password ***** you

please try to connect the kindle to the router

enter the password ***** given on your desktop screen on your kindle and let me know.

Customer:

Done

Customer:

But password *****!

Michelle :

password ***** ***** sensitive enter it carefully it will accept

Customer:

some progress achieved- I am kindle instructed to proceed

Michelle :

ok that means it accepted the password.

Michelle :

are you able to use the kindle fine on the internet now?

Customer:

That appears it - thanks Michelle

Michelle :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below.

Michelle :

is there anything else i may assist

Michelle :

the rating didnt get completed

Michelle and other Computer Specialists are ready to help you
Expert:  Michelle replied 3 years ago.
Thank you
Customer: replied 3 years ago.

No further question just now.


Yes I rated top class

Expert:  Michelle replied 3 years ago.
Thank you.