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Hi my name is ***** ***** i will be assisting you today.
I am sorry to hear that you are facing problem with your Kindle, i will try my best to resolve the problem at the earliest.
Please let me know when you could be online
are you using a computer for this chat session.
Available next few days -on and off line
can we get this fixed now if you are available.
Go ahead please
are you using a computer to chat with me or you are on a mobile device
is it a wireless computer or wired to the router?
Wireless laptop picking up signal from home router serving XP desktop
one last thing to check
do you know the router security password ***** connect any wireless device to your router?
i just want to make sure you are entering the correct password ***** connect the kindle.
If you want i can remote access and pull out the information and give it to you then you can enter the password ***** your kindle to connect to the internet
Download and install teamviewer.
Teamviewer: Click here to download
let me know the 9 digit code and the 4 digit password.
778 523 587
what is the password
Sorry for typo= should be 2z6s2q
allow the connection to get connected
you closed the connection and it closed you will have to allow as a trusted connection to connect
Though I had done this
i am retrying it again
allow the connection to connect
please dont close teamviewer or the connection will close.
i am connected let me take the mouse control
please dont use the mouse let me look for the router password ***** give it to you for you kindle.
i have pulled the router password ***** youplease try to connect the kindle to the routerenter the password ***** given on your desktop screen on your kindle and let me know.
But password *****!
password ***** ***** sensitive enter it carefully it will accept
some progress achieved- I am kindle instructed to proceed
ok that means it accepted the password.
are you able to use the kindle fine on the internet now?
That appears it - thanks Michelle
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is there anything else i may assist
the rating didnt get completed
No further question just now.
Yes I rated top class