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toughguy
toughguy, The Computer Guy
Category: Computer
Satisfied Customers: 474
Experience:  Post Graduate (Gold Medal) with 6 Years of Work Experience, 11 Year of exp in data recovery
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When on a video call, my friend cannot see me. And the little

Resolved Question:

When on a video call, my friend cannot see me. And the little picture of at the bottom of the screen is blank.
Submitted: 2 years ago.
Category: Computer
Expert:  toughguy replied 2 years ago.
toughguy :

Hi

toughguy :

Good Day

toughguy :

Thanks for using JustAnswer

toughguy :

I understand that you have trouble doing Video Chat

toughguy :

I am Leela and I would be working you today on your problem

toughguy :

Can you please let me know which software you are using.. Skype or something else?

Customer: Skype
Customer: Using I pad
toughguy :

If so can you launch that and check if the Webcam is working or not

Customer: Ok
toughguy :

Once we know if the webcam is working or not for other apps then it would be easy to identify and fix the problem

Customer: Webcam isworking
toughguy :

wonderful

toughguy :

That confirm problem with the Skype app mostly..

toughguy :

can you go to Apple App store and check if you can UPDATE the Skype app?

Customer: Ok
toughguy :

As your webcam is working, you need to worry little, it must be problem with Skype App only.. uninstalling and reinstalling should fix it, if update donot work

toughguy :

Please let me know if the skype app update/reinstall works?

Customer: How do I uninstall?
toughguy :

Go the App store, uninstall the App

Customer: How
Customer: What do I press?
toughguy :

Are you seeing the Skype application?

Customer: YEs
toughguy :

I will send more details on uninstalling the app

toughguy :

Do you see X on the upper left corner of the skype icon.
Click the "X" in the upper left hand corner of the icon for the application you wish to remove.
When prompted, touch Delete.

toughguy :

Can you locate X for the skype icon?

Customer: No X
toughguy :

What is the ipad version you are having?

Customer: 3
toughguy :

ok

toughguy :

Please check the video https://www.youtube.com/watch?v=57EUpk7DfAI

toughguy :

Let me know if that helps..

Customer: Yes, that did the trick. Many thanks for your help.
toughguy, The Computer Guy
Category: Computer
Satisfied Customers: 474
Experience: Post Graduate (Gold Medal) with 6 Years of Work Experience, 11 Year of exp in data recovery
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