How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now

I am trying to locate a customer who is emailing me from Quito,

Resolved Question:

I am trying to locate a customer who is emailing me from Quito, Ecuador but their IP address is in Redland Washington USA. Am I right to be suspicious?
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Julia! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. It can be suspicious or not; it depends on whom you are dealing with and the content of the email message. The IP address / location can be important or not as some people are actually concerned about their privacy on the Internet, so they use VPN service in order to hide their location, i.e., hide what websites they go to on the internet.

Please let me know. Thank you,

Viet - Computer Tech and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

So these emails could be coming from Ecuador.?

Expert:  Viet - Computer Tech replied 2 years ago.
That's correct. If you use a VPN service, that service can direct your location/IP address to another location, so the receiver does not know. Thank you