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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38171
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I cant get the keyboard on my samsung tablet to come up so

Resolved Question:

I cant get the keyboard on my samsung tablet to come up so i can tap in my password
Submitted: 3 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 3 years ago.
Viet - Computer Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Computer Tech :

I'm sorry about the issue. Have you tried the following:

Viet - Computer Tech :

What's the model of your samsung tablet?

Viet - Computer Tech :

Have you tried the following:

Viet - Computer Tech :

1. Press & hold the power on/off button on the Samsung tablet for about 15 seconds, then turn it back on and check.

Viet - Computer Tech :

2. Tap in the Password ***** then see if the keyboard comes up.

Customer:

No still thothing

Viet - Computer Tech :

Sorry, did you try both steps?

Customer:

yes

Viet - Computer Tech :

What's the model of your samsung tablet?


Customer:

samsung galaxy tab 3

Viet - Computer Tech :

Was it working previously? Or is this new?

Customer:

yes it was working well. I bought a new case with built in wireless keyboard and it was working well until today

Viet - Computer Tech :

sorry, it looks like somehow the software is corrupted. we need to reset the tablet

Viet - Computer Tech :

please try the following:

Viet - Computer Tech :

1. Press & hold the power on/off button on the tablet and power it off

Customer:

ok done

Viet - Computer Tech :

2. Press & hold both Volume UP and Power buttons until the Recovery Booting message is displayed in the top left corner and the Galaxy Tab 3 logo appears.

Viet - Computer Tech :

3. Press the Volume Down key to scroll to wipe data/factory reset.

Viet - Computer Tech :

4. With wipe data/factory reset highlighted, press the Power key.

Viet - Computer Tech :

5. Press the Volume Down key to scroll to Yes --delete all user data, and then press the Power key.

Viet - Computer Tech :

6. Once done, press the Power key to select reboot system now.

Customer:

a custom os warning has come up

Viet - Computer Tech :

Follow my steps. If the screen is different, please let me know what it shows.

Customer:

its working

Viet - Computer Tech :

thanks, ***** ***** me know if there is still any issue.

Customer:

Oh wonderful. Thank you so much .

Viet - Computer Tech :

You're very welcome.

Viet - Computer Tech and 2 other Computer Specialists are ready to help you