How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16624
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now

Error 1721. I have Windows 7 also installation disk for Nuance

Customer Question

Error 1721. I have Windows 7 also installation disk for Nuance Dragon Naturally Speaking version 13. When I try to install that program I get Error 1721 and th installation stops. Can you show me how to install that program?
Submitted: 3 years ago.
Category: Computer
Expert:  Jason Jones replied 3 years ago.
Hello,
My name is Jason. I look forward to helping you today.
This may be an installer issue related to the Windows Installer Service or with the installation disk.
Are you able to install any application on the computer?
Customer: replied 3 years ago.

I do not have any other applications that need installation.

Expert:  Jason Jones replied 3 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
Customer: replied 3 years ago.

Yes please but not immediatly. I have a dental appointment at 11.30 am today and I should be available after about 14.30 BST .I will reply as soon as I am free.

Expert:  Jason Jones replied 3 years ago.
Thank you.
When you are ready to continue, please, post a message here.
Expert:  Jason Jones replied 3 years ago.
Please, do not create duplicate questions.
Keep all communication on this page.
Do you wish to start the remote session now?
Customer: replied 3 years ago.

Jason. I am now read to start remote screen session.

Expert:  Jason Jones replied 3 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.JasonFixedIt.com/barry
Expert:  Jason Jones replied 3 years ago.
All is now working.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you for your time and please, do not forget to rate my help below.
- Jason
Jason Jones and 3 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Jason. You wworked hard to install Dragon Natural Speaking 13. It is there all right and reponding by showing the Dragon Bar.


However. There is a snag!


 


When I set it to "Dictation" and open Microsoft Word I get the message " MS Word has not been installed for the current user. Please run Setup to install this applcation".


 


I have tried to do this for MS Excel but the same message appears.


 


I have Windows 7 and MS Office Home and Student 2007.


 


Can you use the same remote control method to help me with this?.

Expert:  Jason Jones replied 3 years ago.

Hello Barry,

MS Word & Excel not working is a totally separate issue not related to the initial problem.

If you wish, you can create a new question for this problem and have it sent to me at the following page: http://www.justanswer.com/computer/expert-computertechmaster

Thank you,
Jason