I open up my new Acer laptop computer with Resolution 1366 - 768 (recommended) I try to open live mail - it immediately goes to 640 - 80 resolution The screen goes fuzzy, it says wrong resolution. The screen picture is about a quarter of the full screen. If I do nothing the screen, in a few seconds goes back to the full screen. If I try again to get Live Mail it goes through the same rigmarole Needless to say I am not gettingmy email working properly. Please what is the answer to get the laptop working properly. Peter XXXXXX XXXXX. What is the
James. I will be happy to remote connect but I will not be home until mid afternoon tomorrow. Please send a link Connect.
James. I am at home now. Do you wish to go remote on my problem computer - the Acer Laptop? Let me know what I should do. I am sending this on my ordinary desk top computer.
Regards ***** *****
James I try to sign in but cannot seem to. What is the procedure? When I thought once that I had got through I could not see anything relavent top right
James. This gets more confusing. I cannot see sign in. I don't have a pass word. All the time Just Answer do not seem to like my email address. Although I did not approach them before yesterday
You may take my rating as 'excellent' You showed a lot of patience with me and hopefully the problem has been solved. My only question is whether with your 'expert knowledge' would it have been possible come up with the answer before?
I still think your handling of the problem and me was excellent.