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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Emachine note book em250 starts ok mouse moves fine but when

Resolved Question:

Emachine note book em250 starts ok mouse moves fine but when you try to select an icon there is a bleep and the control of the mouse freezes leaving the computer frozen.
when the computer starts the machine loads up fine if you take mouse over icons left click stalls right click has no effect (does not pull up menu. If a system restore might fix mouse how can you get to into the system.
hope you can help
many thanks
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to JustAnswer

Can you test if its the same in Safemode for me

Power off the Machine

Power on the machien

The second it comes On

Tap the F8 Key > Keep tapping

The Advanced boot menu will load

Choose safemode with Newtorking

Let it load into Windows

Let me know the results

Cheers James
Customer: replied 2 years ago.

Hi James

Ok so in safe mode mouse alive and well asks me if I want to stay in safe mode mouse seams good asks what mode safe or normal I want to continue in

adrian

Expert:  James K. replied 2 years ago.
Ok so all Works in safemode in that case do this and restart in Normal Mode

click start > Run >

type

Msconfig

A box will pop up

on the General tab click normal start up

Click the start up Tab > Click disable all >click OK/APPLY

restart the machine and test

Cheers James

Now Please rate my Service with the smiley Faces and submit

come back any issues

Clic
Customer: replied 2 years ago.

Ok so started computer got to start menu /run/ Msconfig

but no box

clicked on an Icon and alarm bleep and stall will repeat process again and come back to you

Ok gone round system a few times now got to start up start menu Msconfig box is now not responding I've left if to see if it might catch up. I will try again

Expert:  James K. replied 2 years ago.
Your doing it in Safemode right?
Customer: replied 2 years ago.

No -I will stay in safe mode and do the repeat.

when I did it in safe mode I could not open start menu

Expert:  James K. replied 2 years ago.
ok we can run a restore from Safemode if needed
Customer: replied 2 years ago.

OK in safe mode.

just read previous instruction in normal so that route flawed In in safe mde with black screen do I go full circle or can I go to restore from here

Expert:  James K. replied 2 years ago.
Run a sytstem restore from safemode to when it was working correctly

let me know any issues

James
Cheers James

Now Please rate my Service with the smiley Faces and submit
Customer: replied 2 years ago.

Hi OK

I follow ed 2 routes in Normal mode I got to the start menu as per your directions msconfic start up disable all ok/apply at OK the system stoped non responsive etc.

so went back to Safe mode followed step through to system restore only option restor to earlier time clicked now non responding.

there are not files or folders to worry about fi a more extream answer is appriate.

I have to stand down for 10 mins

Expert:  James K. replied 2 years ago.
Is it XP installed ?
Customer: replied 2 years ago.

Yes XP with service pack 3

Expert:  James K. replied 2 years ago.
this been a problem as if you re-install your not going to be able get updated as xp is not supported by MS anymore

can you get the machine online in safemode so i can remote on and have a look
Customer: replied 2 years ago.

Ok Issue around XP and service pack I have copies of some service packs so if reinstaleled I have discs.

it is not essential to have all XP as its used for a navigation program.

I can connect to my network and give you access

can I sort time for you to do this as I have to go out very soon

Expert:  James K. replied 2 years ago.
sure just come back when you have time
Customer: replied 2 years ago.

Ok I've connected the note book to my network

what do we do to make it visible

Expert:  James K. replied 2 years ago.
sorry i was away let me know when ready
Customer: replied 2 years ago.

Hi Now in office/study for afternoon

note book is pluged into power and network.

Can you advise how if I can shift to basic scheme do I just engage trail period.

Hear from you soon

Adrian

Customer: replied 2 years ago.

Hi can yo let me know when you are able to restart repair work. I'm very happy with progress but seems logical to give feedback at end.

I think the idea of you remotly getting into the computer is best course so will wait your instruction

adrian

Expert:  James K. replied 2 years ago.
Im online now let me know when ready
Customer: replied 2 years ago.

Hi James sorry for the delay trying to get note book on line.

I tried to initiate a recovery reboot so need to exit that and get it to safe mode, any short cut or suggestions welcome.

so I'm working on getting to start with window in safe mode

Adrian

Expert:  James K. replied 2 years ago.
No problem let me know when online
Customer: replied 2 years ago.

I seem to be stuck in windows boot manager

status 0xc00000e9

info an unexpected I/O error has occured

this is stuck when I exit & restart

this is with dvd drive attached and recovery disc 1 inserted

adrian

Expert:  James K. replied 2 years ago.
I/O means its not reading the disk correctly
Customer: replied 2 years ago.

Ok so i have managed to get top run and restore operating system from recovery disc

it is loading image files at this time I will delay a moment whilst this haoppens. I must say that the mouse is stalled but enter seems to work to take us forward.

Assuming I have restored o/s and I/we can run it to check mouse opperation and determin situation.

Expert:  James K. replied 2 years ago.

No Problem

Please rate my service and come back any issues

cheers James

Now Please rate my Service with the smiley Faces and submit

come back any issues

James K. and 2 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Hi I some respects this has now gone from bad to worst..

for us to work this out we need a common time as you seem to be on EST I think 4 or 5 hours diffeent if we plan to start at 15.00 (3pm) should be about 10.00 am your time.

In an attempt to get computer online I've tried a number of things.

not being able to get safemode and network options to work together I got to the inbuilt recovery options with the mouse stalled but up and down key selected reinstall OS leave data.

this run but told me that it could not finish and I needed to use the complete re wipe and install

I tried this from the inbuilt system and the recovery discs but neither would complete,

When I boot from the recovery disc I can only get to the recovery system and only the exit option is live so it goes nowhere..

I have tried disabling touchpad and using seperate mouse this is inconclusive.

Error message connection of storage system this shows even when no devices are connected. I've checked Harddrivve as this is a slid state unit

I had fitted new HD and installed all software about a year ago with no problems untill this mouse issue.

options and way forward.

you may have some idas how to getinto the system and if you have some ideas send steps and I will try. also to get computer online.

In th event that that we need to rethnk I have a windows XP disc and if needed a copy of service pack 3 we may be able to install this.

Sorry for the agrovation. it seem rediculas that recovery systems & disc do't work

Expert:  James K. replied 2 years ago.
Whats the current boot status of the machien dose it boot to Safemode
Customer: replied 2 years ago.

Hi James

when I start computer I can get into the Bios via F2

so I can boot from hard drive or DVD/CD Drive

without DVD connected I get screen windows boot manager as before

option entre continue ESC exit (these now don't work) I press and hold to shut down

if I start and hold F2 change boot priority to DVD and then IDEO

save & exit F10 restart, with disc 1

I then evenualy get recovery menu Language eng, this works with mouse.

Select Restore Type only exit is live

click exit long wait attempts to reboot and then back to recovery as above, please conside previous text

adrian

Expert:  James K. replied 2 years ago.
If you tap f8 do you get teh advanced boot Meun ?
Customer: replied 2 years ago.

on start when I tap F8 eventually I get Bleep alarm But got advanced mode and selct safe mode with networking shall I connect Network wire now

Expert:  James K. replied 2 years ago.
ok so your in safemode Please do get it connected
Customer: replied 2 years ago.

Hi OK connected network cable and selected safemode with network.

after loading files back to rstore type with only exit working this was with DVD attached I will try withour DVD connced and try to get F8 to work and get to safemodeF8 takes me to boot manager with same fault as before.

so with Bios configured to read DVD w get into safe mode but then end up with "restore type" or with out DVD & drive we end withI/O fault as before.

adrian

Expert:  James K. replied 2 years ago.
And the normal system Restore in safemode ?>
Customer: replied 2 years ago.

Ok Sorry for delay but netwok down.

So from safemode I have screen message (like MSDOS) but sailing no where to boot from

Im going to try to get into safe mode using DVD Ok achived that

ok it would seem that whether in safe or normal mode using recovery DVD disc to boot system that next stop is resore options as stated before , Language confirm select restore type but only active key is "EXIT" and when you click you return to start up and go round again

Expert:  James K. replied 2 years ago.
you at the point where you need to format ( wipe) the HD and try the Install

From Safemode

CMD

Format C:

This will wipe the drie
Customer: replied 2 years ago.

Hi I think I understand what is required but from safemode the only place to go is System restore type and exit. so whether we select network or comand exit is only option!

how do we break this

So F8 gets us to safemode

how do we get to CMD

how then to Format C:

Expert:  James K. replied 2 years ago.
in safemode

ctrl and alt and del

Task manager >new task

CMD.exe
Customer: replied 2 years ago.

hi thats interesting the thing is that as soon as you touch any key to goes to the "select restore type" screen

Ok so if we manage to format drive C: this will wipe it we will lose all data on C: including any partion. is this the same as reloading the OS software

see earlier where I asked about this and the part error message.

Error message, connection of storage system this shows even when no devices are connected. I've checked Harddrivve as this is a solid state unit

I had fitted new HD and installed all software about a year ago with no problems untill this mouse issue.

options and way forward.

In th event that that we need to rethnk I have a windows XP disc and if needed a copy of service pack 3 we may be able to install this.

I don't think I can get it online with out more control options

Expert:  James K. replied 2 years ago.
Yes formating the disk will wipe everything and be a blank disk

If you cannot install from you install Media then really you have no options at all

As you need to be run the install
Customer: replied 2 years ago.

Ok Thats what I thought.

I will run xp in the dvd and see what happens.

I'll come back to you

Expert:  James K. replied 2 years ago.
ok
Customer: replied 2 years ago.

Hi DVD seams to do trick and started loading aftr a time came up with error warning

It suggests running Run CHKDSK /F where do I find this?

Expert:  James K. replied 2 years ago.
You Can run it from the CMD >Command Propmt

Choose safemode with command propmt

type

CHKDSK /F

It will check your HD for errors

Uffotunalty for you ussally means a bad HD
Customer: replied 2 years ago.

Hi I think I should be able to do that if I can get into Safe mode the tapping F8 I have tried it twice but cant get to work.

is there any diagnostics that would tell me if any hardware problems.

the hard drive was replaced with a solid state unit so should be more robust but is everything else in the system OK.

I will try again later

I think you have done a very difficult job its a shame it was not easier to resolve

I need to talk to Just answers about trial period etc so will contact them

Expert:  James K. replied 2 years ago.
no problem
Customer: replied 2 years ago.

Hi James as a follow up/ feed back It would seem to me that all the Program checks we did - did not expose the possible faults with the computer its self as recovery will not start from recovery partion of Hard drive, the DVD recovery disk or an XP sysetmes disc. as we counld not get computer on line. this would suggest a hardware issue (I think). at this point repair is stalled as Im not sure ofstratagy as I think a check of hardware required.

Im happy to have a comment from you but not relying on you.

I left feed back etc and consider we have exhausted the just answer system. many Thanks

Adrian

Expert:  James K. replied 2 years ago.
Cheers James
Customer: replied 2 years ago.

Hi James I'm pretty sure I left feed back and did what was requested I did make some comment about the computer but did not open a new thread or Question for reference It would seem likely that the SSD hard drive is the fault we shall see do you want to know??
many Thanks
Adrian

Expert:  James K. replied 2 years ago.
Thanks nothing but the systen send send you email everytime we reply i will try and close this

your correct the drive is bad

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