Hi my name is ***** ***** i will be assisting you today.
I am sorry to hear that you are facing problem with your Kindle, i will try my best to resolve the problem at the earliest.
Please let me know when you could be online
Currently on line
how old is the kindle fire?
Purchased 21st.December 2013
the power button on the kindle is a sliding button or its has a push on power button
Push on power button
Unplug the usb cable from the kindle or the charger if you have it attached.
now push and hold down the power button on the kindle for 45 seconds please not do not release the button before 45 seconds
done and it has powered up!! thank you, ***** ***** cause this?..for future reference
it happens due to static power.
OK.sorry doesnt mean a thing to me !
the step which i make you follow it to release the static power from the device you can do this on every 15 days one time
This will keep your device in good shape.
thank you , do love the kindle fire and have been lost without it.
I hope I've provided the information you were seeking and made your device working back again.
yes thank you very much..