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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5470
Experience:  B.Sc. Computer Science with Honors
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My kindle fire HD has completely died on me. It is fully c

Customer Question

My kindle fire HD has completely died on me. It is fully charged.
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

I am sorry to hear that you are facing problem with your Kindle, i will try my best to resolve the problem at the earliest.

Please let me know when you could be online

Customer:

Currently on line

Michelle :

how old is the kindle fire?

Customer:

Purchased 21st.December 2013

Michelle :

the power button on the kindle is a sliding button or its has a push on power button

Customer:

Push on power button

Michelle :

Unplug the usb cable from the kindle or the charger if you have it attached.

Customer:

done

Michelle :

now push and hold down the power button on the kindle for 45 seconds please not do not release the button before 45 seconds

Michelle :

done?

Customer:

done and it has powered up!! thank you, ***** ***** cause this?..for future reference

Michelle :

it happens due to static power.

Customer:

OK.sorry doesnt mean a thing to me !

Michelle :

the step which i make you follow it to release the static power from the device you can do this on every 15 days one time

Michelle :

This will keep your device in good shape.

Customer:

thank you , do love the kindle fire and have been lost without it.

Michelle :

I hope I've provided the information you were seeking and made your device working back again.

Customer:

yes thank you very much..

Michelle and other Computer Specialists are ready to help you

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