Hi, My name is ***** ***** i will be assisting you
please let me know how old is the kindle
About 5 years. I can't be sure as it is not mine.
ok thanks for the information
now the vertical lines usually indicate a hardware fault with the screen itself
however there are few things that can be checked on
if the kindle is on charging mode, do these lines disappear, remain the same, increase or decrease
as i understand from the question post, you attempted a reset of the kindle
did you try a factory reset or an on\off reset
ok...and do these lines appear on every screen when you use the kindle
did the kindle suffer any hits or drops or jerks
not that I know of.
unfortunately, the indication i get from all these symptoms is of a faulty screen
OK. I will let her know.
mostly the fault that would come up with a kindle is related to screen
in such a case i would suggest to get the screen repaired
let me know if you have any other questions
No that is all.
i am alos listing a link below for kindle repair
might be helpful
you may click on a smiley face below to rate the service if your question has been answered
thanks for choosing just answer