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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5705
Experience:  B.Sc. Computer Science with Honors
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My wife's sister's Kindle has vertical lines on the screen,

Resolved Question:

My wife's sister's Kindle has vertical lines on the screen, making text illegible. I have tried a rest but without success. Any ideas?
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

please let me know how old is the kindle

Customer:

About 5 years. I can't be sure as it is not mine.

Michelle :

ok thanks for the information

Michelle :

now the vertical lines usually indicate a hardware fault with the screen itself

Michelle :

however there are few things that can be checked on

Michelle :

if the kindle is on charging mode, do these lines disappear, remain the same, increase or decrease

Customer:

No difference.

Michelle :

ok...

Michelle :

as i understand from the question post, you attempted a reset of the kindle

Customer:

yes

Michelle :

did you try a factory reset or an on\off reset

Customer:

on/off

Michelle :

ok...and do these lines appear on every screen when you use the kindle

Customer:

yes

Michelle :

did the kindle suffer any hits or drops or jerks

Customer:

not that I know of.

Michelle :

ok...

Michelle :

unfortunately, the indication i get from all these symptoms is of a faulty screen

Customer:

OK. I will let her know.

Michelle :

mostly the fault that would come up with a kindle is related to screen

Customer:

Thank you

Michelle :

in such a case i would suggest to get the screen repaired

Michelle :

let me know if you have any other questions

Customer:

No that is all.

Michelle :

i am alos listing a link below for kindle repair

Michelle :

might be helpful

Michelle :

you may click on a smiley face below to rate the service if your question has been answered

Customer:

Thank you

Michelle :

thanks for choosing just answer

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