2 days ago
Hi James, I did as you said, went through the recovery process, first attempt didn't fix the problem so I then chose a earlier recovery date. The second attempt took forever and never completed the process. It then attempted sever "automatic repairs" and said that " windows couldn't load correctly" .I then chose "restore". I now have a black screen with just the HP logo in the centre and am waiting to see what happens next (The computer is a HP Pavilion 23 desktop)
I have been waiting for something to happen for over 1/2 hour now and nothing is..just the same black screen with the HP logo in the centre..any ideas??
I had tried this several times without success. On this last attempt, the black screen eventually dissapeared and the normal start screen and login appeared as normally. Initially I could open a web page ok but when I tried another site I got the original message of "the web page is not available" ( in Chrome), when I tried a IE page I get the original message of "waiting for...etc, etc and it looks like it is trying to open the site but getting nowhere...ie..I have my original problem.
I'm not sure what you mean by this James, please can you elaborate on data backed
OkWe can take the machien back to Day 1 condtionLike the First time you used itpoint to the top-right corner of the screen, move the mouse pointer down, click Settings, then click Change PC settings.click Update and recovery, then tap or click Recovery.Under Remove everything and reinstall Windows, tap or click Get started.Follow the instructions on screen.Cheers JamesNow Please rate my Service with the smiley Faces and submitcome back any issues
After " change pc settings" there is no Update and recovery field..did you mean the Windows Update field??
Ok James, i have started the process, unfortunately, I have to go out to pick up the children,,I will revert back to you on my return with the results/feedback etc. cheers paul
All seems fixed now, thanks James :-)