How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask James K. Your Own Question
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
20304743
Type Your Computer Question Here...
James K. is online now

My Acer 5750G boots up until it gets to the log in screen.

Customer Question

My Acer 5750G boots up until it gets to the log in screen. The keyboard then appears to lock up as it will not let me enter my password ***** none of the keys function. Also the hdd indicator flashes rapidly all the time. Your advice and a solution would be appreciated.
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to JustAnswer

Can you test if its the same in Safemode for me

Power off the Machine

Power on the machien

The second it comes On

Tap the F8 Key > Keep tapping

The Advanced boot menu will load

Choose safemode with Newtorking

Let it load into Windows

Let me know the results

Cheers James
Customer: replied 3 years ago.

All I git from continually tapping f8 after several seconds is a bleep.

Expert:  James K. replied 3 years ago.
What OS is Installed

What version of windows ?
Customer: replied 3 years ago.

Windows 8

Expert:  James K. replied 3 years ago.
Thanks
Can you try Shift + F8
Customer: replied 3 years ago.

Same result

Expert:  James K. replied 3 years ago.
oh dear !

Do you have Install Media to boot to the recovery options
Customer: replied 3 years ago.

This sounds serious. No, I do not have Install Media.

Expert:  James K. replied 3 years ago.
Ok

go to the log in screen

in the bootom right Click th easy of Accses button

Choose use on screen Keyboard Log in And let me know when done
Customer: replied 3 years ago.

Al I get on the bottom right symbol is sleep, shutdown, stand by.

Expert:  James K. replied 3 years ago.
Do you have any Data on the machien you need ?
Customer: replied 3 years ago.

Yes - emails & contacts, photos, documents etc.

Expert:  James K. replied 3 years ago.
Right ok well without been accses to the Recovery console or log in i cannot get you much futher i am afraid
Customer: replied 3 years ago.

Can you hazzard a guess as to what the problem may be?

Expert:  James K. replied 3 years ago.
A courupted Start up item.

If you had to Recovery or install media we could start in safemode or Run a Restore to before you had an issue

Of course you need to be able to log in for that !

Cheers James

Now Please rate my Service with the smiley Faces and submit

come back any issues
James K. and other Computer Specialists are ready to help you
Customer: replied 3 years ago.

Hi James, I have just had another look at my screen and the easy access is at the bottom left and I have now managed to log in. Can we continue where we left off?

Expert:  James K. replied 3 years ago.
Sure

If your Logged in We can do some things

When did it last Work ok ?