How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

I cannot get into my *****@******.*** address now for two

Resolved Question:

I cannot get into my *****@******.*** address now for two months whatever I do. Please reinstate it for me. Changing password ***** suggested hasn't worked as no alternative password ***** get message from you.
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.
***** *****nell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

I am ready now

***** *****nell :

hi, what is the email address you are having problems with?

***** *****nell :

please replace @ with AT when typing your email here

Customer:

Hi, *****@******.***. It was stopped about 2 months ago, I cannot get my emails so have a new e mail *****@******.***. I know my original marshahila address is still active as I've been on holiday and used it to get Facebook on holiday as the marshahila address was the one I used when I registered with facebook, and it let me access Facebook down at my friends in Bracknell. Berkshire.

***** *****nell :

what is the email address you are having problems with?




2:23 PM



please replace @ with AT when typing your email here



Customer:

marshahilaATaol.com

***** *****nell :

checking

***** *****nell :

it says there is a problem with your account

***** *****nell :

and you are required to call 1-855-622-4946

Customer:

Why? Are you still checking something for me as I need to access about two months emails.

***** *****nell :

i checked your account, and it says it is not possible to reset your password; you should call 1-855-622-4946

***** *****nell :

(it is not possible to fix the problem online)

Customer:

Last time I tried this number I couldn't get it at all, is it an American number it was non-existant

***** *****nell :

yes, it is Aol America

Customer:

Would you give me the full number please including code for America from UK

***** *****nell :

you should put 00 before 1, in short you should call this number:

***** *****nell :

0018556224946

Customer:

Thank you, ***** ***** works this time. Bye

***** *****nell :

you are welcome, if something goes wrong i will be here anytime

Jerry Hannell and other Computer Specialists are ready to help you