The socker error 11004 comes up when I try to download/send emails.
It happened about 12 months ago and a was advised that the error was in the cable connecting the router to the computer. Talk-Talk sent a new one but the same problem occurred. My local computer engineer diagnosed a fault with the router and fitted a W-Fi which solved the problem
I've had to replace my computer as Windows XP has recently been playing up after two updates from Microsoft and I now use Windows 7 but all my records are having to be corrected to suit Windows 7.
The error has been intermittently occuring over the past 3 days and on contacting Talk-Talk they say there is no error with the line and they will not replace the router, so I have no option but to change suppliers.
I thought I would try someone like yourself for advice and will try to send this communication as the Internet light is off and ADSL and WLAN/WPS are flashing
Wireless network name talktalk 04F6B8
Wireless Password *****
Broadband Wireless ADSL2+ router
HUAWEI Echolife HG521
Firmware Version v1.02
Hardware Version C.1.01
Default Router Settings
IP address 192.168.1.1
Router Username - admin
Router Password ***** admin
Hope this gets through
I'm off to work in 30 minutes (09:00 GMT)
Thanks for your help
Yes I can access websites but only when the lights do not flash and the internet light is lit
The ADSL port on the router has the cable from the telephone connection which is split into 'phone' and 'modem'
The phone is working but has a slight crackling on it.
There is no dsl filter in between
I think it's been down-loaded but I've not been asked to allow the file to run
A session using this code has already been started. Please ask your support provider for a new code.
I'm back home now
Were you able to get a response from Talk-Talk?
The lights are steady at present although I've had a crackling on the telephone line when I made a local call about 1/2 hour ago.
There's a slight crackling on the line now.
The internet connection has just gone down but I'll try to send this (16:23)
It didn't send (message came up 'no internet connection)
I'll wait until I have the internet light on the router and try to resend
connected but lights flashing (16:28)
I've only just gort reconnected
I have an error report come up
Server Error 0x800CCC90
Server Response - ERR Cannot connect to POP
(188.8.131.52.110) NB connect error 1460
Windows Live Mail Error ID 0x800CCC90
Secure (SSL) NO
Tried to send it but 'unable to connect with internet'
Code does not exist. Please contact your support provider.
[I don't know the code]
nothing is happening when I click on >>>CLICK ME<<<
I can't find the date of the engineers visit with regard to my faulty router.
I seem to have mislaid the information
I think it is for next Tuesday
Can you please confirm?
It hasn't been too bad since your investigation as I've had a pretty regular lights on the router.
Would you believe it. They're flashing at the moment
Looking forward to your reply
Yours with apologies
I think I've now found it
Thursday 2 Oct between 9-12
Tried ringing 0870(###) ###-####but got into a long queue.
Sorry to have bothered you
I'll let you know the outcome of their visit
I sent a message to you and had a reply from your organisation in GERMAN!
Yesterday the Talk-Talk engineer was here 1.5 hours.He tried a new router which didn’t work.Then he tried another new one which also didn’t work.He then reverted to the old router which did work o.k., so he decided to leave well alone.The router lost internet connection just as he was about to leave and he reinstalled one of the new routers but not via cable, so I am still with the Wi-Fi and I’ve kept the old router.Telephone line is o.k. Checked by both Talk-Talk and B.T.The Engineer thought there might be too much connected to the ‘phone line (I have a fax and extension phone)Talk-Talk originally wanted me to buy a new router over 12 months ago, as the guarantee had run out so they only sent a new cable which I fitted which didn’t solve the problem.A local enginner fitted the Wi-Fi and all was o.k. at the time.I think we’ll continue as things are at present and I’ll contact you if anything else should go wrong.I’m going to use the new router, leaving it on 24 hours a day.It's amazing how it all settled down after your contacting Talk-Talk!!!Best wishesMike Cockett
I've had no bother since the Talk-Talk engineer came
He's fitted a new router and I now leave it switched on day & night.
Thanks very much for your setting up the Talk-Talk visit