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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5471
Experience:  B.Sc. Computer Science with Honors
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purchased ASUS laptop yesterday and have forgotten my password

Resolved Question:

purchased ASUS laptop yesterday and have forgotten my password ***** u help
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

I am sorry to hear that you are facing problem with your computer, i will try my best to resolve the problem at the earliest.


Michelle :

Please let me know that is it the power on password ***** the laptop or the windows logon password ***** you are facing an issue with

Customer:

problem is the power on password ***** laptop haven't got windows loaded yet

Customer:

is someone else aval: to help

Michelle :

i am sorry for the delay in my response

Michelle :

i was checking the options

Michelle :

here below is what i have to share

Michelle :

1. Power on password ***** be reset in 2 ways - resaeting the cmos battery or througg special password ***** tool specific to your laptop

Michelle :

As this is a new laptop, reseating the cmos battery located on motherboard involves disassembling the laptop

Michelle :

if we do that the warranty cover would be void so i would not suggest that in your case

Michelle :

the other option is a password ***** through password ***** tools specific to your laptop - this tool would only be available via asus as for each laptop, the reset key is different as this ensures laptop and laptop owner's data security

Michelle :

the option of getting this done through reset tool is what i would suggest

Michelle :

however, for the same you will have to take the laptop to the store from where you got it to get a service arranged within warranty cover through an asus authorised service center

Michelle :

alternatively you can contact asus directly at +44 1442 265548

Michelle :

let me know if you have any questions

Michelle :

please click on a smiley face below if your question has been answered

Michelle :

thanks for choosing just answer

Customer:

thank you much for your help today

Michelle :

You're welcome

Michelle :

you many click on a smiley below and click submit

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