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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4623
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I need a 'fix' to run serif photoshop 11 on a windows 7 machine.

Resolved Question:

I need a 'fix' to run serif photoshop 11 on a windows 7 machine. Any suggestions?
Submitted: 2 years ago.
Category: Computer
Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer.
What is the error message you're getting during the install?
Thanks
Customer: replied 2 years ago.

There is no error message during install. When attempting to run photoshop a (not responding) message appears at the top of the screen and everything is 'greyed out'.

Expert:  Kamil Anwar replied 2 years ago.
May i remotely connect to your PC to troubleshoot the issue and take a look at this directly?
Customer: replied 2 years ago.

no

Expert:  Kamil Anwar replied 2 years ago.
No problem. Do you have the disk for the photoshop or is the setup downloaded?
Customer: replied 2 years ago.

I have the disc. It is Serif Photoplus 11 studio pack (I think I said Photoshop earlier) sorry!

Expert:  Kamil Anwar replied 2 years ago.
Please go to http://www.revouninstaller.com/
Download the trial version of RevoUninstaller, once it is installed, run the program.
Then, uninstall Serif Photoshop, and click Advanced on the RevoUninstaller program.
Search all files, registry, and traces for the Serif Photoshop Program, and delete them.
Then, try reinstalling Serif Photoshop and tell me if that works.
The purpose of doing this is to completely uninstall Serif before reinstalling to avoid conflicts, make sure you click the Advanced button during revo's uninstallation of this program so it can search everything.
The next boxes will present you with checkboxes, so you have to select serif's files and folders and delete them.
Let me know when this is done.
Customer: replied 2 years ago.

Photoplus 11 still (bot responding)

Expert:  Kamil Anwar replied 2 years ago.
Please go to Event Viewer
Windows Logs -> Application
and tell me what does the error says and event id is?
locate the error by checking the time when photoshop plus was run
Customer: replied 2 years ago.

Error 21/09/2014 08.13.20, Application Hang;

Event 903, Security-SPP.

Hope this means more to you than it does to me!

Expert:  Kamil Anwar replied 2 years ago.
This doesn't tells anything, but try this.
Is the photoshop plus 11 icon on your desktop?
Customer: replied 2 years ago.

It is Photoplus 11 and yes the icon is on the deaktop

Expert:  Kamil Anwar replied 2 years ago.
Right click this icon, and select Properties, under compatibility mode
place a check on run this program in compatiability mode, and select
"windows vista service pack 2"
click apply ok and then check
Customer: replied 2 years ago.

You are a Diamond!! However I opted for xp service pack 2 as it seems to offer a better compatibility.

Thanks for your help.

Neil

Expert:  Kamil Anwar replied 2 years ago.
You are welcome. Please take a second to rate my service below, that will be greatly appreciated.
Thanks
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4623
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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