Hello. My name is ***** ***** I will be assisting you today.
if you are facing any kind of malware popup or your browser opens something else while you tyr to open something else that means your computer it infected with malawares
let me know
Although I haven't had any of that, I have found that the printer takes its time - sometimes - to print an email.
try following the steps and let me know if there is any improvement or else i can check your computer using remote access for any malware or trojan infections later.
Steps to follow:
1.Turn off the printer power and uninstall the printer driver.
2. Reboot the computer after removing the printer driver.
3. Download and re install the latest printer driver from the link given below.
Let me know the printer make and model so that i can give you the link to download the latest printer driver to get downloaded.
Canon Pixma MP 230 (Printer &Scanner)
Model No: K10379
I hadn't realised that malware could affect the printer.
it can effect anything connected to the computer and that includes the computer as well.
click this link to open the driver download page
as the page opens select the correct operating system from the drop down and then download the full featured driver software to install it.
Ah - I see. Will you be staying with me until I complete the procedure or will I need to contact you again?
sure i will be with you till you try.
thank you - so shall I start?
Sorry, I'm having difficulty uninstalling the printer - 'Printers - local host is not responding' has appeared on the screen.
what is the operating system you have on the computer
Are you referring to Linux Mint 17 'Quiana'?
you have linux operating system in the computer?
I presume so.
i have no expertise in linux in that case i will have to open your question to the linux category.
OK thank you.
Please do not rate me for this service as it was not mentioned that your computer operating system is linux.
Thank you for your unexpected answer as Kamil Anwar1 had in his reply (2.22 GMT yesterda) (i) referred me to the www.virustotal.com website, and said (ii) that I could forward the DPF file for him to check which I wasn't able to do as I had aready deleted it.
I managed to download the Linux Malware Detect Scanning Tool this morning and it had 1 hit.
Is there anything else that I need to do to ensure that there aren't any hidden trojan horses / malware lurking in the system as I had a strange experience last night when a website address I'd typed immediately directed me to another website!
Thank you - I shall heed your advice. Although I've been told that I don't need an anti-virus with Linux, I think that my foolishness has proved otherwise!