It looks this is a browser compatibility bug. Serevisor runs well under Google Chrome and not under Firefox or IE. Which browser are you using?
Sorry for the delay - I'm not well. I use Firefox, Chrome and IE. Everywhere the story is the same - you click on 'play' or just screen - and screen goes black in video mood. Live broadcast is OK.
Hi Arty. I can't rate you because you haven't answered my question. I repeat: flash player is not playing videos on [echo.msk.ru] Setevisor under Firefox, Google Chrome and IE. Live broadcast on Setevisor is OK.
Hello. Don't rate my answer, please. I open your question for other experts and opt out. But please provide more information for them. They probably need to know exact URLs of the pages that can't open on your PC and if possible direct links to video streams. Also screenshots and error messages would also help.Regards,Arty
Hi Jess. To help you with languages - when you type 'echo.msk.ru' in the search window, many entries in Russian appear. The top entry reads 'Эхо Москвы Translate this page'. Click 'Translate this page' and look at the top of the screen. There on the horizontal rule with black background you'll see white signs: the 3rd from the left 'Setevisor' and the 4th from the left 'Interviews'. Corresponding Russian words are 'Сетевизор' and 'Интервью'. Setevisor is live broadcast and Interviews are videos and audios. Now go back again and click 'Эхо Москвы'. On the black rule click 'Сетевизор'. A screen appears and there will be sound and picture. This is live broadcast and it is OK. If you scroll down this page there will be small pictures of previous broadcasts (Interviews). If you click any of them the black screen with the blue signs of Web and Play appear. If I click Play (or anywhere at the screen) the screen goes black. It happens in Firefox, Chrome and IE. I've tied to delete data in Global settings and Local storage - result negative. The same happens in Interviews. Can you help? Many thanks
Hi Jess. Yes, the link you've provided is one of those I have problem with. When I try to play this or any other such interviews in Mozilla, Google Chrome or IE, the screen turns black. Deleting data in 'global settings' and/or 'local storage' doesn't help. I need those videos for my work so it is really a nuisance.
Hi,Thank you for writing back with that confirmation. Actually, using my several web browsers here, Internet Explorer, FIrefox, Chrome, Safari and Opera, I can't view those interviews as well. I can only view the live stream. It is exactly the same problem with the one you described.However, after several hours of research to help you with this problem, I found out that you need to install a software that is an add-on of setevisor to allow your browsers to play archive or saved setevisor videos like those interviews. The name of the software is called TVeam.Here is the link:http://download.setevisor.tv/eng.htmlIn that page, download TVeam based on your Operating System, in my case, I downloaded the one for Windows.After downloading, please run the file to install the TVeam, the Setevisor support software. After installing, please reload or refresh the page with the video and this time, it shall play.Here is my sample output of the link I ogirinally gave you with the video playing:http://echo.msk.ru/programs/odin/1406788-echo/So, please remember to RUN the TVeam software and it shall just run in the background if you want to play those Setevisor's interview videos.Here is the TVeam icon in my system tray indicating it is running in the background:I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated! If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.Thank you!Best regards,Jess
Hi Jess. I've followed your directions, downloaded software TVeam and run the file. The TVeam icon displayed in my system tray. I've restarted my laptop. The result is the same: I can't play videos, the screen turns black. Here's the link you originally gave me (I copied it from the 'INTERVIEWS' page).
The screen is black.
Hi,Thank you for writing back and I am very sorry about the persisting issue. Please try this:Go to:
In the video box, click inside, click the setevisor logo instead of the play button.
Also, can I remotely access your computer so that I can directly help you in fixing this setevisor problem?
I've clicked inside video box - the screen turnes black. I can't see any setevisor logo. There are to icons: screen mode ('режим отображения') and full screen plus play button. Nothing else.
Jeff, it turns black again!
Unfortunately I can't watch Setevisor videos even with Chrome - the videobox turns black.
Here's a video with Chrome:
Please teach me how to refresh-and-enable video playing with Firefox.
I've watched you doing this but can't remember.
Here's a video with Firefox:
My idea is to refresh and enable playing every time when I need to do so. You've done a lot for me already. Please help me for the last time. Thank you.
Unfortunately I can't view Setevisor videos even with Chrome - the screen is black again.
Please teach me how to refresh-and-enable videos with Firefox. I've watched you doing this but can't remember.
My idea is to refresh and enable video playing every time I need to do this. You've done a lot for me already. Please help me for the last time. Thank you.
Hi, Jess. Thanks for your reply. Please do this.
Jeff, I can't communicate with you at the new ac/t and I lost your remote control here. Please advice what to do.
I' ve restarted to the original account because I'd lost your remote control and email account o Alla_new. I've now lost your remote control on my original a/c.
I have already tested videos in Chrome. It doesn't work. I didn't bother with Firefox - no point
I tried like a hell. Two videos were running but when I fast played them to the end and then tried to play them again they'd turned black. So please restore my startup programs and service. Thank you.
I' ve given you the best rating and a tip. Everything had been processed
and vent through. I have a follow-up question: how to refresh Firefox? However I don't want to be charged £26 for that, so please don't answer if it would be the case.
Thank you very much.
I'm still fighting my black screen. I'd written Echo.msk site manager with the same question. There's no answer yet (and I seized expecting it). If I have a new question I will certainly ask for you as an expert. I'll also recommend you to my friends.
/Hi, Jess. I'm back!
One more question. I've installed 'TVeam' program as per your advice. It looks absolutely useless. Shall I uninstall it?
I'll keep it for a while. I still wander why my computer is so special?
Thank you for your concern.
I have no more questions for the time being. I can now watch Setevisor videos if I open them the same day they had been published.
I have already given you the highest rating and I left a (small, sorry!) tip for you. I'd paid JustAnswer beforehand.
If and when I have problems with my computer I would of course go straight to your page. I will also recommend you to my friends.
With best wishes,
1. I have no more questions on the subject.
2. I gave you a highest rating and a tip.