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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4865
Experience:  Certified Computer expert with over 10 years experience.
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I have a iTunes account, but I cant purchase gold in the game

Resolved Question:

I have a iTunes account, but I cant purchase gold in the game modern War, I get a screen pop up, saying I need to contact you
Submitted: 2 years ago.
Category: Computer
Expert:  Chris L. replied 2 years ago.
Hello my name is ***** ***** I will be happy to assist you.

When you try and purchase the game what is the exact message you receive?
Customer: replied 2 years ago.
Your purchase could not be completed
For assistance, contact iTunes support at
www.apple.com/support/iTunes/ww/.
Expert:  Chris L. replied 2 years ago.
Thank you for the information. Please read everything I say below which includes all of your options.

A lot of times when you receive this message it is due to an billing related issue.

If you have not done so yet make sure your payment details are up to date.

Go through the steps on the following page:
https://support.apple.com/kb/HT1918

You may need to add your payment details again.

Now if you still have issue you will need to contact itunes billing directly.
You can send them a message by clicking the following link and then clicking where it says 'Contact iTunes Store Support' Here is the link:
http://www.apple.com/uk/support/itunes/contact/

If you cannot get any help that way or prefer to speak on the phone call 0844(###) ###-####or 0800(###) ###-####br/>
Please take a moment to rate my service by clicking a smiley face below, this is what credits me for my time.

Thank you,
Chris
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