Hi my name is ***** ***** i will be assisting you today.
I am sorry to hear that you are facing problem with your email, i will try my best to resolve the problem at the earliest if you can tell me the problem a bit more in detail.
Hello Michelle, Thank you for getting back to me. When I download my emails from the server, clicking the send and receive option in the usual way, it often happens that several of my emails simply fail to download. When I go on to the server there is no way I can download them from there, other than by forwarding them to myself - and this isn't always successful. More recently I have also noticed that some of the emails that ARE downloaded are downloaded in duplicate.
I've been asked to rate your answer to my question, but I don't think I've had one yet!
Can I expect a response to my problem? I don't appear to have received one yet
are you using ms outlook to check your email
Yes, I am
please check the incoming and outgoing server and let me know if they are correct
let me know the last part of your email address
please dont provide full email address here
Hello again, Michelle. The last part of my email address is .com
is it bt.com or something else
I still have two emails sitting on my server which I am unable to download
Thank you for confirming
let me check the incoming and outgoing mail server settings
Do you need my help with that or can you check it remotely
if you want i can check it remotely
both incoming and out going must be mail.btinternet.com
Port: 995 (this should be automatically populated if you tick SSL Encryption)
SSL Encryption: Enabled (but not STARTTLS)
Username: your email address including the @btinternet or @btopenworld.com part
Password: your btinternet password
check these settings and let me know
please dont give your email or password ***** this chat we are not suppose to take customer email or password *****
i gave you the settings to check in your MS outlook if the setting are the one i gave or not.
i thought you asked for it
open outlook settings and check there.
for remote service here is an additional charge if you want i can remotely fix it if you opt for or else we can continue on chat.
what's the additional charge?
its is US$ 25
OK fiix it
please check an email for additional service in your inbox
accept it and i will give you a remote tool to download
I haven't got your email in my inbox
No problem i an giving you the link to download let me fix your problem first we can get the billing done later
Click hereZ to download and install teamviewer.
let me know the 9 digit code and the 4 digit password.
Where are the code and the password?
did you click on the link above to download and install teamviewer
Click here to download and install teamviewer.
open teamviewer you will see 9 digit numeric code
it say as you ID
This is not the correct id
click on start button select all programs and look for teamviewer if you have installed it or not
OK got it. Number is ***** 304 113 Passowrd is: d784cv
ok good connected now
let me control the mouse.
Problem identified and let the customer know the reason of the problem with BT internet email.
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