How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi2002 Your Own Question
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1410
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now

I have a Samsung Galaxy Tab 3 that I cannot cannot get to work.

Resolved Question:

I have a Samsung Galaxy Tab 3 that I cannot cannot get to work. It is my fault as I cannot conect to SamsungTab Account, Google Account or Wi-FI. By the way I am 75 years old did something wrong.
Submitted: 3 years ago.
Category: Computer
Expert:  arsufi2002 replied 3 years ago.
arsufi2002 :

Hi,

arsufi2002 :

My name is***** look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

arsufi2002 :

First of all, i want you to check internet available on Tab

arsufi2002 :

Could you please check this by opening a website on Galaxy Tab

arsufi2002 :

waiting for reply..

Customer:

No network connection.

arsufi2002 :

That means you not connected to wifi

arsufi2002 :

May be that's the reason you are not able to connect your online accounts

arsufi2002 :

Do you know how to connect wireless network

arsufi2002 :

Make sure the wireless router has not turned off. Please confirm

arsufi2002 :

If wireless router is working, then you may just see the procedure to connect tab to wireless router

arsufi2002 :

Note: You may also check the wireless adapter is not turned off in Tab

arsufi2002 :

Please reply.

arsufi2002 :

waiting for your update

arsufi2002 :

Thanks

arsufi2002 :

hi

arsufi2002 :

Hope you are there online

Customer:

No network connection

arsufi2002 :

Is tab detecting wireless networks?

arsufi2002 :

Do you know how to check for wireless network in Tab..

Customer:

I do not know to connect to wireless network.

arsufi2002 :

i shall help

arsufi2002 :

see image

Customer:

Where can I see image

arsufi2002 :

Full Size Image

arsufi2002 :

If you want to see video, please click below link

arsufi2002 :

Procedure:

arsufi2002 :

1: Click Menu button > Click Settings

arsufi2002 :

2: On settings window, tap Wireless and Network

arsufi2002 :

3: Tap Wifi Settings

arsufi2002 :

4: Tap Turn on Wireless

arsufi2002 :

5: It shows available wireless networks

arsufi2002 :

Tap your wireless network and see if it connects

Customer:

can you advise where I can locate a Samsung service store. Not Letchworth Garden City I tried there ,they only repair TV& cameras. My post code is SG54DD

arsufi2002 :

please wait

arsufi2002 :

see this

arsufi2002 :

Does it help...

Customer:

Thanks for your help.

arsufi2002 and 5 other Computer Specialists are ready to help you