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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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i have an old steam account but my old email isnt working any

Customer Question

i have an old steam account but my old email isnt working any more and i cant remamber my logon details i tryed to open a new account but im having a lot of problems and canot play my games
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi my name is ***** ***** i will be assisting you today.

Michelle :

I am sorry to hear that you are facing problem with your old stream account, i will try my best to resolve the problem at the earliest.

JACUSTOMER-ysfrwlr8- :

thats STEAM account

Michelle :

can you post the url

Michelle :

or the web address of the Steam account

JACUSTOMER-ysfrwlr8- :

url?

Michelle :

url means the website address of Steam

JACUSTOMER-ysfrwlr8- :

steampowered.com

Michelle :

alright

Michelle :

when was the last time you logged in successfully to your steampowered.com account

JACUSTOMER-ysfrwlr8- :

a year ago

Michelle :

do you still use the same email address which you entered while registering with steampowered.com

JACUSTOMER-ysfrwlr8- :

no im now on *****@******.***

Michelle :

do you remember the existing steam account name or the email you used while registering on steam.

JACUSTOMER-ysfrwlr8- :

*****@******.***

Michelle :

email address are not allowed to be given on chat however if you want i can get your account recovered on your pc by using a remote screen.

Michelle :

let me know so that i can give you a remote access link to run on your pc

Michelle :

if you are not comfortable with remote access no problem i can give you steps to perform to recover your steam account.

Michelle :

let me know.

Michelle :

are we still there.