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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9252
Experience:  Computer specialist
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I have had hundreds of files appear on my computer. I don't

Customer Question

I have had hundreds of files appear on my computer. I don't know where from & I can't delete them. Can you do this & how much? please
Submitted: 2 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 2 years ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
I can correct this for you with a screen share if you would like to allow a remote screen share connection?
Customer: replied 2 years ago.

I would like you to go ahead, please.

Expert:  Randy Computer Tech replied 2 years ago.
okay, great. I can do this for you in a few minutes. Will that be okay?
Customer: replied 2 years ago.

Yes

Customer: replied 2 years ago.

Yes but there is no way I can pay a sum each month as far as I am concerned it is just a one -off

Expert:  Randy Computer Tech replied 2 years ago.
.okay, no problem
Thank you for your patience
Expert:  Randy Computer Tech replied 2 years ago.

I am sorry for the delay. Thank you for your patience.
Please click on the website below, then click on Agree/Join session, then allow the Elsinore / ScreenConnect remote program to run:http://www.justanswer.com/remotedesktop/join.aspx?Session=0e063a05-3592-4fb2-878b-509749ed80b9

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