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Ask Ansh P. Your Own Question

Ansh P.
Ansh P., Computer Systems Analyst
Category: Computer
Satisfied Customers: 8148
Experience:  Professional computer engineer working as systems developer with top multinational company.
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Customer Question

Hi ***** series 7 laptop won't connect to my wifi all of a sudden. Any ideas for possible solutions please?
Many thanks
Jim
Submitted: 2 years ago.
Category: Computer
Expert:  Ansh P. replied 2 years ago.
Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you getting any error messages?

JACUSTOMER-l90lpxwb- :

I get "this page can't be displayed"

Ansh P. :

ok, can you hardwire the computer to router and get it online?

JACUSTOMER-l90lpxwb- :

Don't have a cable to connect to the router.

Ansh P. :

If you can get it online, I can remotely fix the issue

Ansh P. :

Can you pls try to find a cable?

JACUSTOMER-l90lpxwb- :

There is no cable

Ansh P. :

Ok, what is the operating system of the computer having issues?

JACUSTOMER-l90lpxwb- :

What do you mean?

Ansh P. :

windows 7 8, xp etc?

JACUSTOMER-l90lpxwb- :

Think it's windows 8

Ansh P. :

you need to be sure as windows 8 is very different from other operating systems

JACUSTOMER-l90lpxwb- :

How do I know for sure

Ansh P. :

go to this link and check: http://whatsmyos.com/

Ansh P. :

got it?

JACUSTOMER-l90lpxwb- :

Link wasn't much use but I've found out on the box laptop came in that it's windows 8. Let's get cracking now please, I've a young boy that deserves my attention

Ansh P. :

thanks, ***** ***** open control panel on the computer please

JACUSTOMER-l90lpxwb- :

Done

Ansh P. :

go to network and sharing

JACUSTOMER-l90lpxwb- :

Not there. There's network and Internet tho

Ansh P. :

yes, both are same, please go there

JACUSTOMER-l90lpxwb- :

Ok. Done

Ansh P. :

Do you see any errors there?

Ansh P. :

like exclamation mark

JACUSTOMER-l90lpxwb- :

No, just lots of options

Ansh P. :

please see this, you have to go to network and sharing centre: http://www.cox.com/residential/support/internet/article.cox?articleId=2431aa40-1d50-11e2-4953-000000000000

JACUSTOMER-l90lpxwb- :

Link won't open

Ansh P. :

take your mouse to top right of the screen and click on the magnifying glass

Ansh P. :

type network and sharing and click on settings

Ansh P. :

now click on network and sharing centre on the left

Ansh P. :

or go to control panel and make it "large icons"

JACUSTOMER-l90lpxwb- :

I'm on a mobile phone linked to my wifi.

Ansh P. :

Can you tell me when your laptop was working fine?

Ansh P. :

i will tell you the easiest method to try

JACUSTOMER-l90lpxwb- :

I'm getting irritated now. Tell me what I need to do or I'll register a complaint with the resolution centre on PayPal.

Ansh P. :

We are getting nowhere. I was offering you remote support because that's very easy and fast.

Ansh P. :

You don't have to register a complaint with Paypal, you can directly cancel from here if you like.

Ansh P. :

I will be very happy to help if you want to continue but you have to try the things which I suggest which may take time.

JACUSTOMER-l90lpxwb- :

This has cost me £28. What is your advice?

Ansh P. :

You will only pay if this works.

Ansh P. :

let me give you something to try

Ansh P. :

go to control panel and search for recovery there

Ansh P. :

when recovery opens, open system restore

Ansh P. :

restore the computer to a time when it was working fine, it will not cause any data loss

Ansh P. :

when the computer reboots, check if it works

Ansh P. :

Done?

Ansh P. :

I will be right back.

JACUSTOMER-l90lpxwb- :

Done, not worked.

Ansh P. :

I think your wifi got disabled somehow then

Ansh P. :

do you see a wireless icon on F12 key on the keyboard?

JACUSTOMER-l90lpxwb- :

My phone doesn't access Internet without wifi and it's working fine. Nothing to do with disconnected wifi

Ansh P. :

Its not about your phone. I am referring about your wifi settings on the laptop

Ansh P. :

Anyways, do you see wireless icon on F12?

JACUSTOMER-l90lpxwb- :

F 12 button has blue light on

Ansh P. :

Does it have a blue wifi icon??

JACUSTOMER-l90lpxwb- :

Yes

Ansh P. :

a point with waves coming out

Ansh P. :

Press and hold Fn key on your keyboard and while holding it, press F12 once

JACUSTOMER-l90lpxwb- :

Done

Ansh P. :

Now check if the wifi works?

JACUSTOMER-l90lpxwb- :

Laptop frozen. Will turn off and on again, then try

Ansh P. :

ok

JACUSTOMER-l90lpxwb- :

Not worked

Ansh P. :

I am out of ideas

Ansh P. :

sorry

JACUSTOMER-l90lpxwb- :

How do I get my money refunded?

Ansh P. :

i will send this to customer service for refund

Ansh P. :

bye n have a nice time

JACUSTOMER-l90lpxwb- :

I'll give it til Thursday. If I haven't received a full £28 refund I'll raise a dispute with PayPal at the resolution centre.

Ansh P. :

ok

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