Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you getting any error messages?
I get "this page can't be displayed"
ok, can you hardwire the computer to router and get it online?
Don't have a cable to connect to the router.
If you can get it online, I can remotely fix the issue
Can you pls try to find a cable?
There is no cable
Ok, what is the operating system of the computer having issues?
What do you mean?
windows 7 8, xp etc?
Think it's windows 8
you need to be sure as windows 8 is very different from other operating systems
How do I know for sure
go to this link and check: http://whatsmyos.com/
Link wasn't much use but I've found out on the box laptop came in that it's windows 8. Let's get cracking now please, I've a young boy that deserves my attention
thanks, ***** ***** open control panel on the computer please
go to network and sharing
Not there. There's network and Internet tho
yes, both are same, please go there
Do you see any errors there?
like exclamation mark
No, just lots of options
please see this, you have to go to network and sharing centre: http://www.cox.com/residential/support/internet/article.cox?articleId=2431aa40-1d50-11e2-4953-000000000000
Link won't open
take your mouse to top right of the screen and click on the magnifying glass
type network and sharing and click on settings
now click on network and sharing centre on the left
or go to control panel and make it "large icons"
I'm on a mobile phone linked to my wifi.
Can you tell me when your laptop was working fine?
i will tell you the easiest method to try
I'm getting irritated now. Tell me what I need to do or I'll register a complaint with the resolution centre on PayPal.
We are getting nowhere. I was offering you remote support because that's very easy and fast.
You don't have to register a complaint with Paypal, you can directly cancel from here if you like.
I will be very happy to help if you want to continue but you have to try the things which I suggest which may take time.
This has cost me £28. What is your advice?
You will only pay if this works.
let me give you something to try
go to control panel and search for recovery there
when recovery opens, open system restore
restore the computer to a time when it was working fine, it will not cause any data loss
when the computer reboots, check if it works
I will be right back.
Done, not worked.
I think your wifi got disabled somehow then
do you see a wireless icon on F12 key on the keyboard?
My phone doesn't access Internet without wifi and it's working fine. Nothing to do with disconnected wifi
Its not about your phone. I am referring about your wifi settings on the laptop
Anyways, do you see wireless icon on F12?
F 12 button has blue light on
Does it have a blue wifi icon??
a point with waves coming out
Press and hold Fn key on your keyboard and while holding it, press F12 once
Now check if the wifi works?
Laptop frozen. Will turn off and on again, then try
I am out of ideas
How do I get my money refunded?
i will send this to customer service for refund
bye n have a nice time
I'll give it til Thursday. If I haven't received a full £28 refund I'll raise a dispute with PayPal at the resolution centre.