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Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5661
Experience:  B.Sc. Computer Science with Honors
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I need to register my new kindle white but I cant remember

Customer Question

I need to register my new kindle white but I cant remember my wi fi network password ***** you help
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.
Michelle :

Hi, My name is ***** ***** i will be assisting you

Michelle :

are you chatting with me on your computer

JACUSTOMER-d1qnahcl- :

yes

Michelle :

do you know your internet router's password

JACUSTOMER-d1qnahcl- :

no I cant remember it

Michelle :

i will have to take a remote access and check the network configuration to retrieve the password ***** you

JACUSTOMER-d1qnahcl- :

ok

Michelle :

please click on the link below and in the page that will open click on green button that says "Start Full Version, It's Free"

Michelle :

once downloaded and installed, let me know the id and password

Michelle :

once the teamviewer window opens, let me know the id and password

JACUSTOMER-d1qnahcl- :

I think I have done it

JACUSTOMER-d1qnahcl- :

am I not doing things right

Michelle :

ok..do you have the teamviewer window open

Michelle :

do you see an id and password ***** the left side

Michelle :

let me know those numbers so that i can remote connect

JACUSTOMER-d1qnahcl- : ###-##-####stafford12
Michelle :

ok..give me a minute and i will connect

Michelle :

seems its taking time to connect

Michelle :

in the meanwhile please click on below link

Michelle :

in page that opens click on start working with ammy admin

Michelle :

once installed let me know your id mentioned on left side of the ammy window

JACUSTOMER-d1qnahcl- :

this is all to complicated for me

Michelle :

ok dont worry

Michelle :

give me a minute here please

Michelle :

please close all windows

Michelle :

now click here..in page that opens click on green button that says start with admin right

Michelle :

please open teamviewer now

Michelle :

i will be able to connect rightaway

Michelle :

let me know the password ***** well

Michelle :

have you opened teamviewer

Michelle :

i am ready to connect

JACUSTOMER-d1qnahcl- :

I am still not clear what to do

Michelle :

ok...lets do it from start

Michelle :

close any window that is open except this chat

Michelle :

let me know once done

JACUSTOMER-d1qnahcl- :

ok

Michelle :

now open teamviewer

Michelle :

click start..programs..teamviewer

Michelle :

once you have opened it let me know the password ***** comes up on left side of the teamviewer window

JACUSTOMER-d1qnahcl- :

I am sorry but I cant do this anymore I think I better forget it

Michelle :

its very simple

Michelle :

just let me know were you bale to open teamviewer

JACUSTOMER-d1qnahcl- :

I really do not know enough about computers to do this

Michelle :

ok...i will give you very simple steps

Michelle :

you have windows on your computer

Michelle :

i hope its not a mac

JACUSTOMER-d1qnahcl- :

no its windows

Michelle :

ok great

Michelle :

now click start..programs and check if you see anything that says teamviewer

Michelle :

if yes open it

Michelle :

if not let me know

Michelle :

did you find teamviewer

JACUSTOMER-d1qnahcl- :

yes

Michelle :

great

Michelle :

open it

Michelle :

let me know the password

JACUSTOMER-d1qnahcl- :

the number ********* u489yi stafford12

Michelle :

ok great

Michelle :

let ,me connect

Michelle :

do not close teamviewer

Michelle :

i am connected..i hope you see the chat box on lower right of your screen

Michelle :

we can chat on that

Michelle :

it seems that i got cut off while checking the password

Michelle :

can you pleaseopen teamviewer again from start..all programs..teamviewer

Michelle :

let me know the password

JACUSTOMER-d1qnahcl- :

I had to go yesterday and my kindle is still not registered and I just do not know enough abut computer to do it.

Michelle :

please let me know what times you will be online and i will try to schedule a remote session to retrieve the password *****