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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37473
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have forgotten my password

Customer Question

I have forgotten my password
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What kind of password ***** ***** such as email password, wireless password, computer password, etc.? Have you tried to reset the password?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Foregotten my google password. I have windows 7

Expert:  Viet - Computer Tech replied 2 years ago.
Have you tried to reset your google account password?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

No, I don't know how to reset a password. What is a remote support session?

Expert:  Viet - Computer Tech replied 2 years ago.
With remote support session, I will troubleshoot / fix your email password ***** directly on your computer together with you. Thank you
Customer: replied 2 years ago.

Ok,I will try a session

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c7ca0d26-2bd5-4731-9001-eeb5faacdd5f

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech and 3 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.

Thank you. Please click on the website below:

http://www.justanswer.com/remotedesktop/join.aspx?Session=c7ca0d26-2bd5-4731-9001-eeb5faacdd5f

, then there, click on "I Agree" at the bottom
, then allow the Elsinore.ScreenConnect program to download / run when prompted.

If needed, please click on the website below to download / install the Elsinore.ScreenConnect program:

http://tinyurl.com/m5nw233

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Customer: replied 2 years ago.

Can I have a password?

Expert:  Viet - Computer Tech replied 2 years ago.

I'm sorry, did you try my steps above?

And/or you can click on the website below and follow the steps there in order to reset your google / gmail account password:

https://www.google.com/accounts/recovery/

Please let me know if there is still any issue. Thank you,