How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask toughguy Your Own Question
toughguy
toughguy, The Computer Guy
Category: Computer
Satisfied Customers: 474
Experience:  Post Graduate (Gold Medal) with 6 Years of Work Experience, 11 Year of exp in data recovery
21067471
Type Your Computer Question Here...
toughguy is online now

Hi there I am trying to get my new Kindle HD6 connected to

Resolved Question:

Hi there
I am trying to get my new Kindle HD6 connected to the internet and so far it is driving me up the wall. At present it is just verifying registration status and its been doing that for about five minutes - should it take this long - my older fire took a lot less time than this one. Pease could you help?
Submitted: 2 years ago.
Category: Computer
Expert:  toughguy replied 2 years ago.
toughguy :

Hi

toughguy :

Thanks for using JustAnswer

toughguy :

This is Leela and I will be helping you with the question today

toughguy :

can you please let me know if you are able to CONNECT to WIFI network properly?

Customer:

To be honest I am not sure

toughguy :

ok.. we can figure out

toughguy :

do you a webcam.. are you willing to show the Kindle via your webcam and we chat using Skype so that I can FIGURE OUT things on my own without troubling you..

toughguy :

I will give you simple instructions by watching it over Webcam..

Customer:

Yes I do have a web cam which is in the lid of my lap top - I have never used Skype but I will have a go for you

toughguy :

that would be great..

toughguy :

First we will do a remote session, I can setup skype for you and from there I would KNOW what is the exact problem and we should be able to fix it quickly

toughguy :

should I sent a request for remote session? We would use a tool and it would cost $10 is that fine?

Customer:

Ok THAT WILL B E FINE.

toughguy :

Sending the request now..

toughguy and 2 other Computer Specialists are ready to help you
Expert:  toughguy replied 2 years ago.
Hi,
Can you please click on the below link and join the remote session. I am waiting for you on the remote session.
http://www.justanswer.com/remotedesktop/join.aspx?Session=199837f2-eebc-4b89-8052-ae7b8526dd9c
Thanks,
Expert:  toughguy replied 2 years ago.
Hi Sue,
Please join the remote session by clicking the below link and following the instructions.

http://www.justanswer.com/remotedesktop/join.aspx?Session=199837f2-eebc-4b89-8052-ae7b8526dd9c


I am waiting for you for the remote session.
If you are having trouble joining please let me know.
Thanks
Expert:  toughguy replied 2 years ago.
Hi Sue,
I am waiting for your on the remote session.

Please POST A MESSAGE in the text box if you are having any problem and I will try to help you out.

Thanks
Expert:  toughguy replied 2 years ago.
Hi Sue,

I waiting for you till now.

It seems you are offline, please let me know when you are available for remote session.
I will start a remote session at that time and share the details with you.
Thanks,