How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask cvd4311 Your Own Question

cvd4311
cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 958
Experience:  I have a BA in CIT with over 14 years experience.
20109878
Type Your Computer Question Here...
cvd4311 is online now

Hello, I am trying to install easycap video and audio grabber

Customer Question

Hello, I am trying to install easycap video and audio grabber on to my windows 8.1HP computer. I am told the driver is not intended for this platform. What does that mean, and can I do something about it? I think when some buys a product they should be told it is not compatible with some windows. I bought this product in good faith hoping to comvert some videos to disc.
I hope you can help?
Cecil.
Submitted: 2 years ago.
Category: Computer
Expert:  cvd4311 replied 2 years ago.
Customer:

That means that you can not install that software for Windows 8.1, I am sorry to say. Usually it does say what OS that it is compatible for. Where ever you bought the software from either go online (if that is where you bought it from) or go to the store to return it. Usually they are pretty good about doing that.

You can run whats called a PCT or Program Compatibility Troubleshooter. But from what I am seeing that software only runs for Windows 7 or before.

Customer:

This is what I found on the EasyCap site:



  • it works with all versions of Vista (32 & 64 bit), Windows XP 32bit, Windows 7

JACUSTOMER-6h0azvq6- :

What more can you do? How does the compatibility wizard work? I can't say I am happy with the answer, so I am not 100% satisfied.

Customer:

Go here and it will show you how the PCT works: http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows.

Customer:

But with the Easycab saying it only works for Windows 7 or before then I am sorry to say there isn't a whole lot we can do with EasyCap because of that option. You can check with the website and see if it will reimburse you for the EasyCap. Just a reminder we are not EasyCap we just answer questions that you need answered.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Last | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    143
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    49
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.